Madison the chat bot makes its WCU debut
You may have stumbled across her name at the bottom right hand corner of the myWCU page, inviting you for a chat if you’re in need of support from the Division of Information Technology. Don’t be afraid. Engage in a chat. Madison, as she is called, is Western Carolina University’s new chat bot, which was launched Tuesday, Feb. 25, as a beta test by the IT Help Desk