All patients to WCU Health Services must call and schedule an appointment.
In order to minimize the risk of spreading a potentially infectious illness, we are
no longer taking walk-ins. Please call 828.227.7640 for an appointment.
Campus Health Update
Health Services closely monitors outbreaks of illness(es) that could potentially become
public health emergencies based on the criteria from the Centers for Diseases Control
and World Health Organization.
View the current Public Health Alerts
See Campus Updates about COVID-19
Prior to enrollment, all new students must provide immunization records, proof of health insurance and a medical history.
North Carolina state law (General Statute 130A-155.1) requires anyone entering college to present a certificate of immunization that documents
their compliance with all required immunizations. All students attending Western Carolina University are required to show proof of valid
medical insurance coverage or must enroll in the mandatory UNC System health plan. A Medical History will need
to be secured from your doctor; a medical history provides important pieces of information
that you should be aware of before visiting health services. Learn more about these
Western Carolina University Health Services is here to meet the healthcare needs of
our academic community and to enhance the physical, psychological, environmental and
health education needs of our campus. Any student who pays the Student Health Fee
is eligible for our services, regardless of insurance coverage. Keep in mind that
students ARE NOT required to be enrolled in the UNC sponsored student health plan
to be eligible for services. You can learn more about Insurance and Payment here.
To obtain a proof of visit from Health Services, please log in to the Patient Portal. If you would like to review the WCU Absence Notification Protocol, you may do so here.
Login to the Patient Portal
Patients can schedule an appointment for the following reasons by calling 828.227.7640:
- routine check-ups or follow up care for the ongoing management of medical conditions
- health physicals or clearance to participate
- lab orders from outside providers
- medication refills
- STI testing
- illness or injury
Allergy Clinic and Injections/Immunizations
8:00 a.m. – 12:00 p.m. and 2:00 p.m. - 4:00 p.m.
Monday, Wednesday & Thursday
8:00 a.m. – 5:00 p.m. Monday - Friday
Primary Care Services
8:00 a.m. – 5:00 p.m. Monday - Friday
9:00 a.m. – 4:30 p.m. Friday
8:00 a.m. – 4:30 p.m. Monday - Friday
Saturday – Closed
Sunday – Closed
Health Services is closed on University approved holidays and may have different hours
on adverse weather days per the adverse weather protocol.
The scheduler will ask the following questions:
- What are your symptoms?
- How long have you experienced these symptoms?
- Have you taken any medications?
Keep in mind that patients are requested to arrive 10 minutes prior to their appointment
time; please allow time to validate your parking upon check-in. If you are 3 minutes
late, your appointment will be re-scheduled. If you are unable to keep your appointment,
please give us at least an hour's notice, so that the reserved time can be used for
Health Services accommodates walk-in patients. Each patient will be seen by an RN
for evaluation of the severity of symptoms. Based on that assessment, the RN will
determine the urgency in which the patient may need to see a provider and will schedule
as appropriate based on Health Services patient protocols.
Hours of Operation
Monday – Friday 8:00 a.m. – 4:30 p.m.
Saturday – Closed
Sunday – Closed
Learn more about after-hours care
Dr. Jason Creel, DO
Dr. Jessica Ange, MD
Kristy Hopkins, NP-C
Sandy Gibson, ACNP-C
Jodie Wade, FNP-BC
Concerns, Compliments or Suggestions
Patients are welcome to provide feedback to Health Services via our feedback form.
This feedback may be submitted anonymously and is considered 'spot' feedback, not
a formal grievance.
For questions related to campus operations and coronavirus, please visit WCU's Coronavirus website.
SUBMIT A CONCERN, COMPLIMENT OR SUGGESTION
A Grievance is an official statement of a complaint about something believed to be
wrong or unfair. The Director of Health Services is responsible for investigating
Grievances, providing feedback to the patient, determining any corrective actions
as needed and following the issue to its' resolution. Please note that a formal Grievance
cannot be anonymous.
Learn More about the Grievance Process
Scheduled Appointments - Patients can schedule an appointment for routine check-ups, follow up care, physicals,
lab orders, medication refills, STI testing, illness or injury.
Routine Physicals - Comprehensive physical examinations for employment, internships, participation
in athletics, etc. are provided. An appointment is required for all physicals.
Urgent or Quick Care
Sick/Walk-In Visits - Health Services tries to accommodate walk-in patients. Each patient will be seen
by an RN for evaluation of severity of symptoms. Based on that assessment, the RN
will determine the urgency in which the patient may need to see a provider and will
schedule as appropriate based on Health Services patient protocols.
Non-Invasive Surgical Procedures
IV Therapy Services
Contraceptive Medications - Consultation and management for all contraceptives are available. Appointments
are required for birth control initiation.
Limited laboratory testing is performed at Health Services. For a complete listing
of labs and fees please contact UHS.
In-House Hematology and Chemistry
On-site Rapid Diagnostics
Sickle Cell Screening
Collection Site for Reference Testing
STI Screening - Screening and treatment for sexually transmitted infections such as Chlamydia, genital
herpes, genital warts, and Gonorrhea are available at a charge. For more information
about other STI tests such as Syphilis and HIV please contact Health Services.
Prescription Pharmacy Services
In-House Perscription Dispensing
Over the Counter Retail Sales
Transfer of Care for Medication Management
Transfer of Current Prescriptions
Immunotherapy/Allergy Serums - Allergy injections are administered at Health Services. To participate in this
service, students should bring their allergy serum and physician's orders for the
administration of the allergy injections to the allergy clinic.
Vaccines and Immunizations - Tdap, Td Boosters, MMR, PPD, Hepatitis B, Gardasil (indicated for males and females) and
Flu vaccine are available at a nominal fee from health services.
Therapeutic Injectable Medications
Nutrition services are available to students and employees of WCU. Consultations and
assessments are completed by a Registered Dietitian by referral appointment only.
Medical Nutritional Needs
Food Allergies and Sensitivities
Chronic Disease Management
Dietary and Diabetic Counseling
Common Over-the-Counter Drugs
First Aid Supplies
WCU EMS is a student-staffed emergency ambulance service serving the WCU community. All medics
are certified EMT's and WCU EMS is supervised by Health Services and WestCare EMS
service. This service is in operation 24/7, during Fall and Spring semesters. To obtain
EMS assistance dial 828.227.8911.