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About the Division of Information Technology

Connect with Us  

Division of Information Technology staff are available in person, by phone, or via email to support and administer campus applications, discuss IT services, or offer help for your computer or other device. 

Phone, Email, and Submit a Ticket
Normal Availability: Monday-Friday; 7:30am - 6:30pm ET (closed for University holidays)

Please note: Voicemail, Email, and Submit a Ticket support are monitored daily after close until 9pm. Action will be taken on any priority issues affecting most of the campus. e.g. network outage. All other requests will be followed up on the next business day. For after-hours and weekend assistance, please consider walk-up support.

Walk-up
Normal Availability:

  • Monday-Thursday; 7:30am - 9:00pm ET
  • Friday; 7:30am - 7pm ET
  • Saturday; 10am - 5pm ET
  • Sunday; 1pm - 9pm ET

Please note: Availability is subject to change based on semester breaks, holidays, etc. For specific availability please visit: Technology Commons - Hours of Operation

For additional information: Technology Commons

Self-Service: IT Help and Madison
Normal Availability: 24/7

The IT Help portal and Madison the chatbot are available to help provide answers to the most frequently asked questions. You can search any keywords (e.g. Office 365 for Windows) in either IT Help or by chatting with Madison.

Please Note: Madison is located in myWCU by clicking on the chat bubble in the bottom right corner.

Leadership

Fowler

 

Craig A. Fowler, an information technology executive with more than 20 years of private-sector experience with several Fortune 500 companies, is Western Carolina University’s chief information officer and member of the Executive Council.

As a member of WCU's senior management team, the CIO is responsible for overseeing the university’s information technology operations and providing strategic leadership in planning, developing, implementing and maintaining technology and information systems that support the academic and administrative goals of the university.

Prior to joining WCU in July 2009, Craig was vice president of information technology at Corning Cable Systems, and served as CIO for the telecommunication cable and hardware division of the international Corning corporation. He also served as an information technology executive in positions at Dell, Raytheon and Texas Instruments.

A graduate of the University of West Florida with a bachelor’s degree in applied mathematics, Craig earned his master’s degree in business administration at the University of Dallas.

Divisional Leaders

Associate CIO & Director of IT Applications & Systems
Address: 106B Cordelia Camp Building
Phone: 828.227.3217
Email: djberk@wcu.edu

Director of Coulter Faculty Commons
Address: 182 Hunter Library
Phone: 828.227.7196
Email: ecollinsbrown@wcu.edu

Director of Instructional Technology & Desktop Services
Address: 59 Hunter Library
Phone: 828.227.7487
Email: frady@wcu.edu

Assistant CIO & IT Chief Technologist
Address: 185B Belk Building
Phone: 828.227.7487
Email: shammer@wcu.edu

Associate CIO & Director of Academic Engagement & IT Governance
Address: 109B Cordelia Camp Building
Phone: 828.227.7282
Email: alittrell@wcu.edu

Director IT Project Management Office
Address: B5J Forsyth Building
Phone: 828.227.3744
Email: jlohse@wcu.edu

Director & Chief Information Security Officer
Address: B5G Forsyth Building
Phone: 828.227.2667
Email: mckenzie@wcu.edu

Director of IT Administration
Address: 106B2 Cordelia Camp Building
Phone: 828.227.7282
Email: tjspringer@wcu.edu

Director Networking & Communications
Address: B16D Forsyth Building
Phone: 828.227.3212
Email: scotts@wcu.edu

Executive Assistant Office of the CIO
Address: 106B4 Cordelia Camp Building
Phone: 828.227.7282
Email: aehonbarger@wcu.edu

Careers in the Division of Information Technology

Interested in joining the IT team? For details on positions in IT, please visit the WCU Online Employment System

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