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Technology Commons

 

 

The Technology Commons, located on the ground floor of Hunter Library, is a place for students to enjoy a relaxing collaborative atmosphere while having access to expert technical assistance and an open-access computer lab with specialty software. We also provide Technology Support (see a list of services below), Equipment for Checkout, Software & Technology Training, and Apple & Dell Computer Purchasing.

Student Services

Software Support

Free software support and repair is available at the Technology Commons service desk. Assistance with virus/malware removal, data backup, software installation (including operating systems), and other software issues can be requested by all WCU students. Some repairs may require computers to be checked in to the Technology Commons for more in-depth repairs. Software support is available remotely for those who are unable to visit in person; this service can be requested via the IT Help Desk at 828.227.7487 or via email at ithelp@wcu.edu.

Hardware Support

Warranty repairs for Apple and Dell computers, purchased through the University's Apple and Dell websites, can be handled at the Technology Commons service desk

Starting Fall 2019, non-warranty hardware repairs will continue to be available for Apple and Dell laptops. All other brands will still be eligible for hard drive and RAM replacement where possible.

Software Downloads

Microsoft Office 365 is available for all WCU students FREE of charge. Please visit the service desk or follow our Device Setup Guide to install office. 

Students have access to the Adobe Creatice Cloud software in the Technology Commons space. Some software that is needed for class can be found on VCAT. For assistance with VCAT or software downloads, visit the service desk.

Mobile Device Support

Assistance with connecting smartphones, tablets, and other mobile devices to WCU student email accounts and wireless can be requested at the service desk or find the instructions online for WCU student email and wireless.  

WCU Account support

Campus email, myWCU, and Blackboard account support is available at the service desk, by phone at 828.227.7487, or email at ithelp@wcu.edu.

WCU Network Support

Assistance with connecting to the WCU wired or wireless network is available at the service desk or by appointment through the IT Help Desk at 828.227.7487. Technology Commons'  staff also provide networking assistance for residence halls.

3D Printing/Scanning

Assistance with modeling, printing, and scanning items using the 3D Printers located in the 3DU Makerspace. Students may receive training to print and scan the items themselves or submit their designs via the 3DU website. Designs can be printed in a variety of colors and qualities for a small fee.

Faculty & Staff Services

Hardware & Software Support

WCU faculty and staff can obtain basic support for WCU issued computers at the Technology Commons service desk. Warranty work can also be done on personal computers purchased through the University Apple and Dell programs.  

WCU Account Support

Faculty and staff can have WCU email and myWCU passwords reset at the service desk.  A valid photo ID (Cat Card, drivers license, passport, military ID, etc.) is required for password resets.

Software Downloads

Microsoft Office 365 is available FREE of charge for your work and personal devices. Please visit the service desk or follow our device setup guide to install office. 

Mobile Device Support

Assistance with connecting to WCU email and wireless on various mobile devices is available at the service desk.

WCU Network Support (wired & wireless)

Assistance with connecting to the WCU wired or wireless network is available at the service desk or by appointment through the IT Help Desk at 828.227.7487. 

3D Printing/Scanning

Assistance with modeling, printing, and scanning items using the 3D Printers located in the 3DU Makerspace. Faculty and staff may receive training to print and scan the items themselves or submit their designs via the 3DU website. Designs can be printed in a variety of colors and qualities for a small fee.

The Technology Commons can also work with Faculty members to incorporate 3D printing and modeling into their class cirriculum and are available for classroom visits by appointment. For ideas and past projects go to our 3DU Class Project site.

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