Counseling & Psychological Services

CAPS has a strong commitment to meeting the needs of our diverse students by providing high quality, culturally sensitive services. We strive to create a welcoming environment for all people.

COPE

COPE will help you quickly learn tools for managing emotional distress while also developing a clearer goal of what you want to change in your life.

Individual

The CAPS staff all provide individual counseling that is aimed at helping you to remove any barriers to your academic, social and/or personal life. Your individual counselor will take some time to get to know you and your specific goals for counseling. You will discuss how often you will meet, recognizing that the focus is on achieving these goals within a brief time period.

Crisis Services

CAPS' staff are available to assist students who are experiencing a mental health crisis at any time of the day. During regular business hours (8:00 a.m. to 5:00 p.m., Monday through Friday), call the CAPS' main line (828.227.7469) or come in CAPS and you will be seen in a timely manner.

For after-hours emergencies, call the CAPS main line (828.227.7469) and follow the prompts to be connected to a crisis clinician. You may also contact the community crisis line through Appalachian Community Services (888.315.2880) or go to the nearest emergency room for assistance.

Group

Research shows that group therapy is the most effective treatment for many of the concerns college students face. Because of this, your counselor may refer you to one of several groups offered by CAPS.
Here is what students say about our groups:

"DO IT! Or at least try it because it is really helpful and really becomes a comfortable space to talk about things you wouldn't talk about with people in your everyday life."
"It is a great way to connect with people who understand what you are going through."

Living Emotionally Healthy: Mondays 2:00 to 3:30pm

A group to build skills for tolerating distress, regulating your emotions, and improving interpersonal relationships.

Common Ground: Tuesdays 3:00 to 4:00pm

Lesbian, Gay, Bisexual, Trans Identifying, Gender Questioning, Nonbinary, Genderqueer, Genderfluid, and Gender nonconforming support group.

WHEE Black: Fridays: 3:00 to 4:30pm

A Black-Autonomous community space for Black WCU Students.  This group was created with the intention to address gaps in community, culture, and conversations regarding Black student mental health.

Please call CAPS (828.227.7469) for an appointment to get started with your group.  Note: All groups will be held via Zoom.

TELEMENTAL HEALTH SERVICES

• In line with current guidance from the University, State of NC, and CDC, we believe it is safest for our students and our staff to do therapy via zoom. If you prefer to meet in person, or your counselor believes it will be more beneficial for you, the two of you will talk about meeting in person with appropriate safety measures.  
• Since TMH may not be as complete as in-person services, your counselor may determine that TMH is not an appropriate treatment option or stop TMH at any time if your condition changes. In such cases we will ethically manage transferring care as necessary.

CONFIDENTIALITY AND TELEMENTAL HEALTH

• We encourage students to schedule appointments at times when they can have a private space and use a secure internet connection. Each of our clinicians will also ensure privacy on their end, often in their office at CAPS, and at other times in private rooms in their home. Your clinician may use a headset to help ensure privacy and we encourage you to do the same. 

• CAPS uses a HIPAA compliant version of Zoom for all of our video TMH appointments. 
• CAPS will provide you a unique Zoom link for each session. Do not share this link with anyone. 

TECHNOLOGY DIFFICULTIES

• If you get disconnected from a TMH health session, end and restart the session. If you are unable to reconnect within five minutes, your counselor will call you at the phone number on file.

SERVICES OUTSIDE OF NORTH CAROLINA

• All students must be in North Carolina in order to receive counseling services from CAPS. If you are out of state temporarily, we encourage you to reschedule your appointment until you return to NC. If you are living outside of NC, our counselors are happy to talk with you about resources in your area.

Your CAPS counselor may refer you for a medication evaluation at Health Services. 

Counseling services for Biltmore Park students are offered by CAPS staff via a  telemental health session or through an in-person session at the CAPS office in Cullowhee. For an appointment , call 828.227.7469.

CAPS provides services to currently enrolled WCU students.

To talk to a counselor, please call our office (828.227.7469). The office is open Monday through Friday from 8:00 a.m. to 5:00 p.m. 

To begin counseling at CAPS, the first step is to meet briefly with a counselor to discuss what concerns brought you to CAPS and to arrive at a mutually agreeable course of action to address your concerns. The first meeting usually lasts 20 to 30 minutes.

Based on this meeting, your counselor will make recommendations about the best treatment to address your concerns. This may be another campus resource, our self-help resources, a short-term group, an ongoing group or individual counseling at CAPS or in the community.

Please note that when you arrive for your first  meeting, there may be a wait. Know that we prioritize appointments based on urgency and counselor availaibility. We appreciate your patience and understanding.

CAPS offers university counseling center training positions at both the master's and doctoral level. In addition to becoming strong mental health generalists in the provision of individual counseling services, trainees have the opportunity to participate in group counseling, inter-disciplinary collaboration, outreach, consultation, campus programs and related projects within the university community.

Discover More

You and your counselor will discuss your treatment and how frequently you will have sessions. You will likely meet with your counselor every other week or even once a month.  If your concerns are such that need very long-term treatment or you need to be seen more than once a week, you may be referred to a therapist in the community.

Please call the front desk (828.227.7469) as soon as you know you are unable to make your appointment. We do ask for at least 24 hours notice to change an appointment, but we know that this is not always possible. Typically, students are not able to be rescheduled within the next 5 business days and during times of high demand for CAPS’ services, you may have to wait longer for the next appointment.

Enrolled students who have paid the Health Fee are eligible for services at CAPS. Faculty and staff who are interested in counseling have access to services through the WCU Employee Assistance Program. For additional information, please contact Human Resources (828.227.7218) or CAPS (828.227.7469).

CAPS does not charge for their services for enrolled students who have paid the student health fee. 

CAPS provides consultation to concerned parents, students, or faculty/staff. CAPS will typically not reach out to a student based on this type of consultation, however CAPS staff will guide you in managing the situation. Additionally, you may choose to complete a Student Concern Response Team (SCRT) report. The SCRT team is charged with ensuring, to the extent possible, coordinated efforts to provide services of University Departments are made available to the involved student(s). The report template is available at scrt.wcu.edu.

We understand that not all counselors are a fit for you. If you find that you are a not a good fit with your counselor, we ask that you bring this up in your session. Usually, this will help you and your counselor better understand each other and enhance your work together. However, if that conversation does not resolve your concern, you can contact the CAPS office and leave a message about switching counselors. At this point, a CAPS Administrator will reach out to you to resolve the situation.

We ask that students trust that CAPS' clinicians are making the best recommendation for you and your current concerns. Even if the option seems uncomfortable, we ask that you give it a try, knowing that discomfort often brings about change. If you choose not to follow through with the recommendation to engage at CAPS, we can provide outside referrals for you.

CAPS does provide limited psychological assessment for ongoing clients to inform and enhance treatment. CAPS does not provide any ADHD testing or other testing necessary for determining accommodations. CAPS can refer you to a local agency that provides testing for these purposes. Addtionally, you can seek these services without a CAPS referral through the McKee Psychology Clinic (828.227.2473).

With your permission, CAPS will provide information to the Office of Accessibility Resources (828.227.3886) for ongoing clients regarding their diagnosis and impact of their symptoms on their daily functioning. 

CAPS does not provide letters of support for emotional support animals.

If you are experiencing a mental health emergency during business hours, come to CAPS (225 Bird Building).

If you are experiencing a mental health emergency after business hours, call the CAPS main line (828.227.7469) and follow the prompts.

Other emergency resources:

Appalachian Community Resources - 888.315.2880

REACH (Sexual Violence Resources) - 828.369.5544

National Suicide Prevention Lifeline - 800.273.8255

Trevor Project (LGBTQ Crisis support) - 866.488.7386