At WCU, the purpose of assessment in administrative and student support units is to collect, analyze, and use data to drive improvements in the functions of our units/departments/programs. Continuous improvement reporting and assessment follow the expectations and principles of our institutional accreditor, Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) and (for units that educate students) the National Institute for Learning Outcomes Assessment.
The best resource for SACSCOC standards is the Resource Manual for The Principles of Accreditation: Foundations for Quality Enhancement. There are two sections of the SACSCOC standards that apply to administrative and student support units - section 7 and 8.
For administrative units, the SACSCOC standard that applies to these areas regarding continuous improvement is Section 7 Institutional Planning and Effectiveness with specific guidance for administrative units in Standard 7.3 Administrative Effectiveness.
Standard 7.3 states, "The institution identifies expected outcomes of its administrative support services and demonstrates the extent to which the outcomes are achieved."
Questions to consider when reporting on administrative effectiveness (2018 SACSCOC Resource Manual, p.62):
For student success units and student support services, the SACSCOC standard that applies to these areas is Section 8 Student Achievement with specific guidance for academic/student services in Standard 8.2.c.
Standard 8.2.c. states. "The institution identifies expected outcomes, assesses the extent to which it achieves these outcomes, and provides evidence of seeking improvement based on analysis of the results for academic and student services that support student success."
Questions to consider when reporting improvements and effectiveness of academic & student services (2018 SACSCOC Resource Manual, p.74):