In March 2022, Western Carolina University faculty and staff were asked to participate in the UNC System Employee Engagement Survey, which was a follow-up to the initial survey launched in 2018 (2018 UNC System Employee Engagement Survey - Summary of Results) and followed up in 2020 (2020 UNC System Employee Engagement Survey – Summary of Results).
The Engagement survey was developed by the University of North Carolina system to help achieve the goals of the UNC System Strategic Plan and also aligns closely with the goals of WCU’s strategic plan Honoring Our Promise. The survey was administered through an outside vendor, Modern Think, which has implemented similar studies for hundreds of colleges nationwide and for the Chronicle of Higher Education “Great Colleges to Work For” report.
The data collected through the survey process has established baseline and potential trend metrics that will allow university leadership to build on success and address challenges. The survey results may also assist the UNC system in advocating for improvements to human resource policies at the state level that are generally beyond the university’s institutional control.
The 2022 survey was administered as a “pulse” survey and measured employee satisfaction in 9 broad areas ranging from job satisfaction and support to communication and institutional COID-19 response. Overall participation was excellent with 64% of WCU employees responding (compared to 55% in 2018 and 44% for the UNC System overall). WCU’s overall average rating on the survey of 68% exceeded both the 2022 UNC System average (65%) and WCU’s 2020 rating (66%).
If you have questions about the survey, please contact Dr. Cory Causby, WCU's Associate Vice Chancellor for Human Resources.