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Employee Engagement Survey

2020 Engagement Survey logo


We asked. You answered. We are listening.

In February 2020, Western Carolina University faculty and staff were asked to participate in the UNC System Employee Engagement Survey, which was a follow-up to the initial survey launched in 2018. 

The Engagement survey was developed by the University of North Carolina system to help achieve the goals of the UNC System Strategic Plan. The survey also aligns with the goals of WCU’s strategic plan, 2020 Vision: Focusing on our Future. The survey was administered through an outside vendor, ModernThink, which has implemented similar studies for hundreds of colleges nationwide and for the Chronicle of Higher Education “Great Colleges to Work For” report. 

The data collected from the survey has established baseline and potential trend metrics that will allow university leadership to build on success and address challenges. The survey results may also assist the UNC system in advocating for improvements to human resource policies at the state level that are generally beyond the university’s institutional control. The  next survey will be administered in winter 2022. 

The 2020 survey measured employee satisfaction in 15 broad areas ranging from professional development and compensation to communication and fairness. Overall participation was excellent with 62% of WCU employees responding (compared to 55% in 2018). WCU’s overall average rating on the survey of 66% exceeded the UNC System average of 61% and matched the overall average rating for the four-year public institutions that participated in the “2019 Great Colleges to Work For” survey by the Chronicle of Higher Education. A campus-wide public forum will be held in February 2021 to share the 2020 results. Summary of 2020 results

Link to video recording of discussion of 2020 results. Passcode: nj3gmo3& 

If you have questions about the survey, please contact Dr. Cory Causby, WCU's Associate Vice Chancellor for Human Resources. 


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