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Employee Engagement Survey

We asked. You answered. We are listening.

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The University of North Carolina is committed to providing a quality work environment for its faculty and staff so that all employees of the University can be successful in the work they accomplish for our students and the State of North Carolina.

Toward this goal, the University of North Carolina System will launch the third iteration of its system-wide employee engagement survey project on March 28. The 2022 survey will be shorter than previous versions and will focus on three specific areas: a set of baseline trend data from past surveys, diversity and inclusion statements, and statements specific to institutional actions taken due to the COVID-19 pandemic.

The most recent survey was conducted in February 2020 – just before COVID became an everyday word. With that in mind, the System has chosen to focus on specific topics for this survey while still capturing a snapshot of specific engagement areas to build out trend data for analysis. As in 2018 and 2020, the survey will be conducted by ModernThink LLC, an independent research and consulting firm that specializes in higher education climate assessment and has implemented similar studies for hundreds of colleges nationwide and for the Chronicle of Higher Education “Great Colleges to Work For” report. 

The data collected from the survey has established baseline and potential trend metrics that will allow university leadership to build on success and address challenges. The survey results may also assist the UNC system in advocating for improvements to human resource policies at the state level that are generally beyond the university’s institutional control.

Specifically, the 2020 survey measured employee satisfaction in 15 broad areas ranging from professional development and compensation to communication and fairness. Overall participation was excellent with 62% of WCU employees responding (compared to 55% in 2018). WCU’s overall average rating on the survey of 66% exceeded the UNC System average of 61% and matched the overall average rating for the four-year public institutions that participated in the “2019 Great Colleges to Work For” survey by the Chronicle of Higher Education. A summary of 2020 results may be accessed at the following links:

Summary of 2020 results

If you have questions about the survey, please contact Dr. Cory Causby, WCU's Associate Vice Chancellor for Human Resources. 



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