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Faculty Support


Faculty Request Forms

Faculty Resources

Faculty Assistance

  • WCU IT Help Desk
    • 7:30 am – 6:30 pm Monday – Friday
    • Phone: 828-227-7487
      Toll Free Number: 866-928-7487
    • Email –
  • Self-Help Portal:
  • Knowledge Base: (Under Find Help click the Search IT Knowledge Articles link.)
  • Chat:
    • 6:00 pm – 11:00 pm Monday – Thursday
    • 8:00 am – 8:00 pm Saturday and Sunday
  • Submit Help Ticket: (Under Request and Incidents , click on the Submit an iTicket link.)
  • Coulter Faculty Commons – 8:00 am – 5:00 pm Monday – Friday

Student Support

Student Assistance

Blackboard Information


  • Blackboard Outage June 17-18: Plan ahead! The Blackboard learning management system (LMS) will be unavailable from 5:00 p.m. on June 17, 2016 until 5:00 p.m. on June 18, 2016. During the outage, an upgrade will be made to the Blackboard Learn application. While the work is being done, there will be no access to the LMS system or the courses stored in it. The LMS team will work to restore the system as quickly as possible so that faculty can continue to work on their courses for the fall 2016 semester. If you have any questions, please contact the IT Help Desk at 828-227-7487 or


  • Graduating Students! Please remember to take the time to get any work that you wish to keep out of Blackboard after you graduate. Students have access to Blackboard for two full semesters, including the full summer semester, after graduation to download content. If you are unable to see your courses, please contact your instructors as they may have made the courses unavailable.


Sue Grider

John Hawes

Office of Web Services