Technology Commons

Technology Commons

 

The Technology Commons, located on the ground floor of Hunter Library, is a place for students to enjoy a relaxing collaborative atmosphere while having access to expert technology assistance and an open access computer lab with specialty software. We also provide Technology Support, Equipment for Checkout, Software & Technology Training, and Apple & Dell Computer Purchasing.

Student Services

Software Support

Free software support and repair is available at the Technology Commons service counter. Assistance with virus/malware removal, data backup, software installation (including operating systems), and other software issues can be requested by all WCU students. Some repairs may require computers to be checked in to the Technology Commons for more in-depth repairs. Software support is available remotely for those who are unable to visit in person; this service can be requested via the IT Help Desk at 828.227.7487 or via email at ithelp@wcu.edu.

Hardware Support

Warranty repairs for Apple and Dell computers, purchased through the University's Dell and Apple websites, are free to all WCU students.

Computers that are not under warranty or have damage that is not covered under an existing warranty may be able to be repaired for a fee.

Software Downloads

The latest version of Avira Antivirus and Microsoft Office is available for installation at the service counter FREE of charge.

Windows 7 or Windows 8 can be purchased for $15 at the University Bookstore

Mobile Device Support

Assistance with connecting smartphones, tablets, and other mobile devices to WCU student email accounts and wireless can be requested at the service counter or find the instructions online for WCU student email and wireless.  Please check our compatibility page to see if your device supports WCU's WPA2 Enterprise wireless network.

WCU Account support

Campus email, myWCU, and Blackboard account support is available at the service counter, by phone at 828.227.7487, or email at ithelp@wcu.edu.

WCU Network Support

Assistance with connecting to the WCU wired or wireless network is available at the service counter or by appointment through the IT Help Desk at 828.227.7487. Technology Commons'  staff also provide networking assistance for residence halls.

3D Printing/Scanning

Assistance with modeling, printing, and scanning items using the 3D Printers located in the 3DU Makerspace. Students may receive training to print and scan the items themselves or submit their designs via the 3DU website. Designs can be printed in a variety of colors and qualities for a small fee.

Faculty & Staff Services

Hardware & Software Support

WCU faculty and staff can obtain basic support for WCU issued computers at the Technology Commons service counter. Warranty work can also be done on personal computers purchased through the University Apple and Dell programs.  

WCU Account Support

Faculty and staff can have WCU email and myWCU passwords reset at the service counter.  A valid photo ID (Cat Card, drivers license, passport, military ID, etc.) is required for password resets.

Software Downloads

The latest version of Avira Antivirus is available for installation at the service counter FREE of charge. This software can also be downloaded for FREE at avira.wcu.edu.

DVDs of Windows 7 or Windows 8 can be purchased for $15 at the University Bookstore.  Students that want DVDs of the latest Microsoft Office can also purchase via the University Bookstore for $15.

Mobile Device Support

Assistance with connecting to WCU email and wireless on various mobile devices is available at the service counter (certain devices may not support WCU's WPA2 Enterprise wireless network).

WCU Network Support (wired & wireless)

Assistance with connecting to the WCU wired or wireless network is available at the service counter or by appointment through the IT Help Desk at 828.227.7487. 

3D Printing/Scanning

Assistance with modeling, printing, and scanning items using the 3D Printers located in the 3DU Makerspace. Faculty and staff may receive training to print and scan the items themselves or submit their designs via the 3DU website. Designs can be printed in a variety of colors and qualities for a small fee.

Office of Web Services