Policies for Students

All WCU students are expected to comply with University Policies and the Code of Student Conduct. Additionally, to ensure orderly and effective services for our students, we expect all participants to familiarize themselves with the following policies. Non compliance with any of these may result in dismissal from a tutoring session and/or loss of tutoring privileges.

Policy Enforcement

Attendance and cancelation policies are handled through GradesFirst, and students will be notified by email of their missed appointments. Violations of the active participation, appointment scheduling, disruptive behavior, cell phone use, and facilities and materials policies will result in a direct verbal warning from either the tutor or another member of the tutoring staff. Subsequent violations of the same kind could result in loss of privileges, but serious disruptions or obstructions of learning may result in immediate dismissal from tutoring and referral to the Department of Student Community Ethics.

Active Participation:
We expect students to be active participants in the learning process. Tutoring services are intended to supplement class instruction but not to replace missed class content. Tutors will not write your papers for you, complete your homework assignments, or re-lecture material that you missed because of absences from class. Students should come to sessions prepared with assignments, class materials, and a list of topics or questions they wish to review with the tutor. Students who participate in tutoring to earn extra credit for a class also are required to comply with this policy.

Appointment Duration:
Students are limited to one hour of tutoring at a time. More than one hour of consecutive tutoring results in decreased productivity for both students and tutors. If students feel they need more than one hour of tutoring, they should plan ahead and space out their tutoring sessions across multiple days. Students who schedule appointments during the last hour of the day are expected to conclude their business, log out of GradesFirst, and exit the center at closing time. Students and tutors will receive a ten-minute warning before the center closes.

Appointment Attendance and Cancelations:
Tutors are students, too, and they have busy schedules! Please respect their time: keep your appointments; show up on time; and come prepared with all necessary materials. Students who repeatedly miss or arrive late for appointments may lose their tutoring privileges. If you must cancel an appointment:

  • Please provide 12 hours advance notice if you must cancel an appointment.
  • To cancel a tutoring session or academic skills consultation, call 828-227-2274 or log into GradesFirst, choose the appointment on the right hand side of the screen, and select "Cancel My Attendance."
  • If you are unable to keep a scheduled appointment and you do not cancel the appointment 12 hours in advance, it will be marked as a "No Show.” Students may not miss more than three appointments in a 30-day period.

Disruptive Behavior:
Any behavior that disrupts or obstructs the learning process will not be tolerated. Possible examples of disruptive behavior include but are not limited to: excessive complaints about the class or professor, repeated interruptions, and inappropriate use of computers or other electronic devices.

Tobacco Use
Tobacco use (chewing or smoking) is not permitted during tutoring. Any person found using tobacco will be asked to dispose of and refrain from using the product.

Cell Phone Use:
Cell phone use is prohibited during tutoring. If you are expecting an important call, please communicate with your tutor before your session begins; then, set your phone to vibrate and excuse yourself from the center before you answer a call.

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