Prospective Students

Connect with Us  

Phone or Submit a Ticket
Normal Availability: Monday-Friday; 7:30am - 6:30pm ET (closed for University holidays)

• Phone: (Local) 828.227.7487; (Toll-free) 866.928.7487
• Submit a ticket: ithelp.wcu.edu

Please note: Voicemail and Submit a Ticket support are monitored daily after close until 9pm. Action will be taken on any priority issues affecting most of the campus. e.g. network outage. All other requests will be followed up on the next business day. For after-hours and weekend assistance, please consider walk-up support.

Walk-up
Normal Availability:

• Monday-Thursday; 7:30am - 9:00pm ET
• Friday; 7:30am - 7pm ET
• Saturday; 1pm - 5pm ET
• Sunday; 1pm - 5pm ET

Please note: Availability is subject to change based on semester breaks, holidays, etc. For specific availability please visit: Technology Commons - Hours of Operation

For additional information: Technology Commons

Self-Service: IT Help and Madison
Normal Availability: 24/7

The IT Help portal and Madison the chatbot are available to help provide answers to the most frequently asked questions. You can search any keywords (e.g. Office 365 for Windows) in either IT Help or by chatting with Madison.

Please Note: Madison is located in myWCU by clicking on the chat bubble in the bottom right corner.

Services for Prospective Students

Student Computer Purchasing 

Prospective students looking to purchase a laptop can check out our computer purchasing page. Here you will find information about our minimum and recommended laptop specifications, including some majors that have special requirements. WCU students also have access to discounts through the university's Apple and Dell websites.

  

Wireless

Assistance University visitors can get help connecting to the WCU-Guest wireless network at wifi.wcu.edu.

  

Accounts

Have you forgotten your password? Do you need help setting up Multifactor Authentication (MFA)? 

Whatever your WCU-account-related questions are, we can help!

Like Us on Facebook

Follow us on X

Follow Us on Instagram

Find Us on YouTube