Can I get an estimate of PAW Print charges for my department billing fund?
Yes. Please visit the PAW Print Report portal (see link on right). The PAW Print Current Charges Report provides detailed information on print charges for a given time range and billing code. (Note: Report portal is not compatible with Google Chrome). Alternatively, contact the IT Help Desk at (828) 227-7487 or online at the IT Help Self-Service portal for assistance.
Our monthly departmental PAW Print bill is incorrect. How can we get this resolved?
Contact us at the IT Help Desk at (828) 227-7487 or online at the IT Help Self-Service portal. We can amend any department-level bills with corrections as needed and resubmit to the Controller's office on your behalf.
We need to obtain the list of users set up for a certain PAW Print billing code. Can we get a list of users assigned to a specific billing code?
Yes. Click the PAW Print billing code report on the right to display all users associated with a particular billing code. (Note: Report portal is not compatible with Google Chrome). Alternatively, contact the IT Help Desk at (828) 227-7487 or online at the IT Help Self-Service portal for assistance.
What PAW Print Billing code(s) is my WCUid associated with?
You will have at least one but possibly more billing codes depending upon your job function. Use the PAW Print user lookup report on the right to display which codes you are currently associated with. (Note: Report portal is not compatible with Google Chrome). Alternatively, contact the IT Help Desk at (828) 227-7487 or online at the IT Help Self-Service portal for assistance.
Can my student workers print and copy for WCU business using departmental funds?
Yes! They will need to use a Departmental Card. See PAW Print & Student Workers in Your Office
What Tier / Price is set for my printer?
Visit the PAW Print Pricing and Printer Tiers page for a complete listing of campus PAW Print printers and associated pricing.
Printer Tiers are set by volume. What if our department printer increases volume? Will its Tier change and will we save money?
IT will review print volumes in 2018 over Spring Break and then a final review in June. Volumes for the fleet will be analyzed over a 12 month cycle and devices whose volume have shifted enough to move tiers will be reclassified. Devices that move tiers will have their per-print price charges changed per the prices posted here. Price adjustments will be on a going-forward basis (i.e. if a printer moves from Tier 2 to 3 in March of 2018, all prints from March onward will be charged at Tier 3 rates).
How do we order new printers?
WCU's current PAW Print service is provided via a contract with Ricoh. This contract sunsets in March of 2019. WCU will be going through an RFP process to replace this contract in 2018. One of the requirements of this new contract will be a complete site-wide refresh. Between now and March 2019, absent a catastrophic device failure that is unable to be repaired by Ricoh, or a mission-critical business need for a specific unit or area, no new printers will be ordered. If you do have a need please contact the IT Help Desk to record your request. IT will evaluate each request on a case-by-case basis and respond as soon as possible.
I have money on my Cat Card but it will not allow me to print. What's going on?
Printing is charged to the Cat Cash debit account. This should not be confused with any meal plan funds (also known as "declining balance" or "db" funds) that may also be associated with your Cat Card. Monies paid for campus food service meal plans are not transferable to the Cat Cash debit account. You may check your current Cat Cash account balance at any time via the myWCU Portal. Please see the Cat Card Office page for more information on Cat Cash.
My print job didn't print but it charged my Cat Cash balance anyway. Can I get a refund?
Yes. Contact the IT Help Desk at (828) 227-7487 or online at the IT Help Self-Service portal, or the Technology Commons desk in the Hunter Library. Please be ready to provide the time, location,and document type you were trying to print. If it is determined there was a malfunction, IT will contact the Cat Card office on your behalf to process the refund. Alternatively, you may visit the Cat Card office in the Brown Building personally.
If my multi-page document has a page with color, will the whole document be charged as color?
No. If you have a 10 page document with only 1 page with color content, you should be charged for 9 black and white pages, and one color page. If you are charged at the color rate for all document pages, contact the IT Help Desk at (828) 227-7487 or online at the IT Help Self-Service portal for assistance.
I have a university form that has color elements. Can I print it in black and white to save on costs?
Probably! Any requirement for color on forms is determined by the department or entity issuing the form. There is no PAW Print requirement that forms be printed in color. Check with the form's author for any specific printing or formatting requirements.
How do we go about getting additional training for faculty/staff in our department?
Please contact the IT Help Desk at (828) 227-7487 or online at the IT Help Self-Service portal for assistance.
When sending a print job from my faculty/staff computer, I am not prompted to select/choose my billing code. Why not?
If departments have assigned their employees only one billing code, the system will not prompt single billing code users to choose their billing code. Because these employees have only one billing code available to them, the system automatically assigns their code to the print job and bypasses the billing code prompt. However, single billing code users should always be prompted to accept or decline the cost of the job. If an employee has been assigned multiple departmental billing codes, the user will be prompted to select/choose their appropriate billing code from a drop down list. If an employee is certain they were assigned multiple billing codes, but are not prompted to select/choose a billing code and/or are not prompted to accept or decline the cost of the print job, please contact the IT Help Desk at (828) 227-7487 or online at the IT Help Self-Service portal for assistance.
When sending a print job from my faculty/staff computer, I am not prompted to accept or decline the cost of my print job. Why not?
Users should always be prompted to accept or decline the cost of a print job. The cost accept/decline prompt feature allows users a last chance to make or alter their document printing decisions, prior to actually printing their document. It also helps alert users if there is a possible print overcharge (see question on color documents, above). If a user is not prompted to accept or decline the cost of their print job, please contact the IT Help Desk at (828) 227-7487 or online at the IT Help Self-Service portal for assistance.
If I duplex print or copy, do I have to pay the same cost for the front side as well as the backside despite using one piece of paper?
Yes. Regardless of paper size, the WCU PAW Print system offers a single-sided black & white page price and a single-sided color page price per printer tier for all 8.5”x11”, 8.5”x14”, and 11”x17” sizes of paper. In order for us to simplify the system pricing structure involving various page sizes and make this one price offer to campus, both sides of a duplex page will be charged the same single page price dependent on the printer tier. The incentive for the WCU campus community to print duplex is simply a conscious decision to choose conservation and sustainability over potential waste.
My WCU CatCard was issued to me prior to 2007. Will it work with the PAW Print system? If not, what do I do?
CatCards issued prior to 2007 are not compatible with PAW Print. To obtain a new CatCard, visit the CatCard Office located in Brown Hall. In exchange for your old CatCard, the CatCard Office will create and provide you with a new card at no cost.
I’m having trouble printing PDFs. Are there some things I should try?
Try the ideas in these documents: