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Phone or Submit a Ticket
Normal Availability: Monday-Friday; 7:30am - 6:30pm ET (closed for University holidays)

  • Phone: (Local) 828.227.7487; (Toll-free) 866.928.7487
  • Submit a ticket:

Please note: Voicemail and Submit a Ticket support are monitored daily after close until 9pm. Action will be taken on any priority issues affecting most of the campus. e.g. network outage. All other requests will be followed up on the next business day. For after-hours and weekend assistance, please consider walk-up support.

Normal Availability:

  • Monday-Thursday; 7:30am - 9:00pm ET
  • Friday; 7:30am - 7pm ET
  • Saturday; 1pm - 5pm ET
  • Sunday; 1pm - 5pm ET

Please note: Availability is subject to change based on semester breaks, holidays, etc. For specific availability please visit: Technology Commons - Hours of Operation

For additional information: Technology Commons

Self-Service: IT Help and Madison
Normal Availability: 24/7

The IT Help portal and Madison the chatbot are available to help provide answers to the most frequently asked questions. You can search any keywords (e.g. Office 365 for Windows) in either IT Help or by chatting with Madison.

Please Note: Madison is located in myWCU by clicking on the chat bubble in the bottom right corner.

Guest Services




University visitors can get help connecting to the WCU-Guest wireless network at




Guest Administrative Access

Guest accounts for access to WCU resources for official university business are available for up to one year; complete this form to request an account.




Conference or Workshop Guests

If you are attending a conference or workshop on the WCU campus you may contact your conference or workshop coordinators for IT assistance.

Additional information about conference servicesis also available.

Office of Web Services