- Academic Programs & Support
- Academic Services
- Information Technology
- Faculty and Staff
Faculty and Staff
As a faculty member teaching classes or a staff member who helps keep things going, the Division of IT looks forward to being your partner, providing the technology support you need for teaching, research, and meeting business goals at WCU.
Connect with Us
Phone or Submit a Ticket
Normal Availability: Monday-Friday; 7:30am - 6:30pm ET (closed for University holidays)
- Phone: (Local) 828.227.7487; (Toll-free) 866.928.7487
- Submit a ticket: ithelp.wcu.edu
Please note: Voicemail, Email, and Submit a Ticket support are monitored daily after close until 9pm. Action will be taken on any priority issues affecting most of the campus. e.g. network outage. All other requests will be followed up on the next business day. For after-hours and weekend assistance, please consider walk-up support.
Walk-up
Normal Availability:
- Monday-Thursday; 7:30am - 9:00pm ET
- Friday; 7:30am - 7pm ET
- Saturday; 1pm - 5pm ET
- Sunday; 1pm - 5pm ET
Please note: Availability is subject to change based on semester breaks, holidays, etc. For specific availability please visit: Technology Commons - Hours of Operation
For additional information: Technology Commons
Self-Service: IT Help and Madison
Normal Availability: 24/7
The IT Help portal and Madison the chatbot are available to help provide answers to the most frequently asked questions. You can search any keywords (e.g. Office 365 for Windows) in either IT Help or by chatting with Madison.
Please Note: Madison is located in myWCU by clicking on the chat bubble in the bottom right corner.
Faculty & Staff Services
Faculty Support
If you are a faculty member, the Coulter Faculty Commons can help with your courses, from instructional design discussions to integrating
technology tools into your curriculum.
Email and Collaboration Tools
All WCU users have access to Office365, offering everything from email to collaborative teamwork. You can log into your WCU Office 365 mail at email.wcu.edu, and you can install Office365 on your personal device by following our Device Setup Guide. We also have other tools available for conferencing, webinars, meetings, classes, interviews, and more.
Technology Enhanced Spaces
Many classrooms and conference rooms across campus are equipped with a projector or
wall-mounted TV, as well as a connection for a laptop.
Printing
WCU provides a network-based print, copy, scan, and fax service for faculty and staff,
with a variety of services, pricing, and other options available. The 3DU Makerspace also offerd 3D printing, and assistance
with modeling, printing, and scanning items. Visit the 3DU website for more information.
Phones and Voicemail
If you have any questions about your Mitel desk phone, you can go to our phone FAQ page.
To see some common questions and helpful guides for setting up your voicemail, head over to our voicemail FAQ page.
WCU faculty and staff can obtain support for WCU-issued computers in person at the Technology Commons service desk, via the phone at (828) 227 - 7487, or via self-service.
If you're looking for help from the Coulter Faculty Commons (CFC), head over to affiliate.wcu.edu/cfc!
Warranty work can also be done on personal computers purchased through WCU's Apple and Dell programs.
Access our virtual desktop environment, VCAT, by visiting vcat.wcu.edu.
If you are working with a student and they need assistance, feel free to direct them to reach out to IT at the Technology Commons service desk, via the phone at (828) 227 - 7487, or via self-service.
The Technology Commons has equipment for students, faculty, and staff to checkout including cameras, voice recorders, and laptops. Equipment is checked out, reserved, and/or returned at the Technology Commons desk, located on the ground floor of Hunter Library. To reserve equipment online, go to checkout.wcu.edu.
Your WCUid account allows you to access several different resources, including your email, myWCU, and much more!
If you need to reset or change your password, you can visit password.wcu.edu.
Make sure you set up Multi-Factor Authentication (MFA) once you have access to your account!
Looking for information about current IT projects, or wanting to request a new IT project? Please visit the IT Governance & Prioritization page for more information!
Our monthly project communications report is generally distributed by the fourth week of every month. Please visit the IT Publications and Reports page to view the reports!
If you're looking to connect a personal device to the wireless network, such as your personal laptop or smart phone, visit wireless.wcu.edu.
Warranty work can also be done on personal computers purchased through WCU's Apple and Dell programs.
