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Avenues of Service

 

Phone, Email, and Submit a Ticket
Normal Availability: Monday-Friday; 7:30am - 6:30pm ET (closed for University holidays)

Please note: Voicemail, Email, and Submit a Ticket support are monitored daily after close until 9pm. Action will be taken on any priority issues affecting most of the campus. e.g. network outage. All other requests will be followed up on the next business day. For after-hours and weekend assistance, please consider walk-up support.

Walk-up
Normal Availability:

  • Monday-Thursday; 7:30am - 9:00pm ET
  • Friday; 7:30am - 7pm ET
  • Saturday; 10am - 5pm ET
  • Sunday; 1pm - 9pm ET

Please note: Availability is subject to change based on semester breaks, holidays, etc. For specific availability please visit: Technology Commons - Hours of Operation

For additional information: Technology Commons

Self-Service: IT Help and Madison
Normal Availability: 24/7

The IT Help portal and Madison the chatbot are available to help provide answers to the most frequently asked questions. You can search any keywords (e.g. Office 365 for Windows) in either IT Help or by chatting with Madison.

Please Note: Madison is located in myWCU by clicking on the chat bubble in the bottom right corner.

Services for Students

Lily

 

Software Services 

Students receive free help in the Technology Commons, including software installation, training, repair, and troubleshooting.

If your device requires intensive repair which may require additional time, loaner laptops are available. 

Students also have access to specialized software, such as the Adobe Creative Suite, in the Technology Commons space as well as on our VCAT virtual environment.

  

Hardware Services

 

Hardware Services

Warranty repairs for Apple and Dell computers, purchased through WCU's Apple and Dell websites and can be completed at the Technology Commons service desk. Students can be provided with a loaner laptop while the repairs are being completed.

Other brands may be eligible for hard drive or memory replacement where possible, for a fee.

   

Email and Collaboration Tools

 

Email and Collaboration Tools

All WCU users have access to Office365, offering everything from email to collaborative teamwork.

You can log into your WCU Office365 email at email.wcu.edu, and you can install Office365 on your personal device by following our Device Setup Guide.

Additional tools are available for conferencing, webinars, classes, interviews, and more.

  

Printing

 

Printing

WCU provides a network-based print, copy, scan, and fax service for students, with a variety of services, pricing, and other options available.

The 3DU Makerspace also offers 3D printing, and assistance with modeling, printing, and scanning items.

  

Wireless Services

 

Wireless Services

The Technology Commons staff can provide help with connecting to the Eduroam wireless or wired network.

Our staff can also assist in connecting gaming or streaming devices to the WCU-Media network in residence halls.

Learn More 

Additional Resources

The Technology Commons has equipment for students, faculty, and staff to checkout including cameras, projectors, and laptops. Equipment is checked out, reserved, and/or returned at the Technology Commons desk, located on the ground floor of Hunter Library. To reserve equipment online, visit checkout.wcu.edu

Forgot your password? Need help setting up Multifactor Authentication (MFA)? 

Whatever your WCU-account-related questions are, we can help!

ITHelp.wcu.edu

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