how do i get access to my STUDENT's ACCOUNT?
WCU is required to respect and guard the privacy of each of our students. Students
have the ability to give others access their academic and business account information.
The university cannot share a student's academic records or account information with
anyone who has not been authorized by the student. For a parent to become an Authorized
User, students can follow the process outlined on the Bill Payment Instructions website to give another individual access to their business account information – tuition
bills, account activity, billing history, etc.
I need to talk to someone about my student's grades, behavior, etc.
The Family Educational Rights and Privacy Act (FERPA) affords students certain rights with respect to their education records. Faculty
and staff members at WCU like to offer assistance to family members as much as they
can, however FERPA prevents us from sharing most information about your student. Before
administrators can discuss educaitonal records with you, yur student must give us
permission to release their informtion by selecting (and sharing with you) a 6-digit
pin number. Instructions on how your student can do this is available online.
where do students park ON CAMPUS?
Students, even first year students, are allowed to have cars on campus. Students will
need to register their vehicle with the University Police. Please be aware that parking regulations are strictly enforced on campus. Students also have access to WCU’s Cat Tran, which provides on-campus transportation service and serves as the off-campus housing
shuttle, providing service to students who reside at local apartment complexes.
my student lives on campus, where do I send their mail?
Western Carolina University
245 Memorial Dr.
Cullowhee, NC 28723
my student is struggling in a class, can they get a tutor?
The Writing and Learning Commons and Mathematics Tutoring Center provide course tutoring,
writing support, academic skills consultation, exam prep activities, and more. Your
student can schedule an appointment on their website or by calling 828.227.2274.
who do I call if i feel my student has received an unfair grade in a class?
All concerns regarding a classroom experience whether it is with a professor or class
content should be directed to the academic department head. To find the department
head select the program from our list of Academic Programs and click “Explore Program”; contact information will be on the right-hand side of
the page. Appeals after the department head level should be directed to the dean of
the appropriate college. Your student may also submit a complaint or concern online or via the Dean of Students.
what does it mean if my student is being charged with a violation of the academic
Students, faculty, staff, and administrators of WCU strive to achieve the highest
standards of scholarship and integrity. Students who are being charged with a violation
of this policy have been identified as having either cheated, plagiarized, fabricated,
or facilitated. More information on this policy and the process are available on the
Academic Integrity page.
my student has a horrible roommate, can they move?
One of the most important life skills your student will attain during their college
career will be learning to live with a roommate. At some point during their residential
experience, they may well experience a roommate conflict. Residential Living staff
are trained to help your student deal with this and have developed resources for parents to help you as well. Encourage your student to talk their roommate, RA, and Area
i think my student is being harassed/bullied by another student
The safety of our students is always our first concern. Unfortunately, some our students
have not yet learned to deal with conflict resolution in a healthy or appropriate
manner. Although we work to teach them coping skills as part of their educational
experience some may respond inappropriately when confronted with a situation that
makes them uncomfortable. If your student feels they are being harassed or bullied
by another student we encourage them to submit a report online or call the Dean of Student Office @ 828.227.7147. If you are concerned about your students’ safety you may contact
University Police @ 828.227.7301.
I am concerned that my student is experiencing depression, having difficulty fitting
in, not dealing well with stress, or may have a problem with alcohol or drugs.
It is not unusual for a student to have issues adjusting and may feel homesick or
that they can’t cope with the changes that come with college. Our staff are ready
to help your student with all of these issues if they arise. Three residential case
managers are available 24/7 to help our students who live on campus; Brian Boyer, Maeve Kirby, and Mei-Lan Kaenzig. If your student lives off campus, contact the Dean of Students Office @ 828.227.7147. If you are concerned your student may be experiencing issues with
depression or substance abuse, our staff in Counseling & Psychological Services are available to help, you can reach them @ 828.227.7469.
my student is graduating, how do i find out about the ceremony, invitations, etc.
Congratulations they made it! Information about applying for graduation and participating
in the commencement ceremony are available one the Graduation webpage. Graduation supplies, including caps, gowns, and invitations are available at the WCU Bookstore.
I want to come to a football game, how do i get tickets? can i tailgate?
Tailgating and cheering on the Cats during home football games are an important part
of the vibrant WCU experience. Tailgating Policies and regulations are in place in order to make tailgating a safe and spirited experience for all.
Tickets for all athletic events may be purchased online.
my student is sick, where can they go?
Health Services is available to any student who pays the Student Health Fee, regardless of insurance
coverage. Keep in mind that students ARE NOT required to be enrolled in the UNC sponsored student heath plan to be eligible for
services. Health services utilizes a triage process to accommodate walk-in patients
request for services. Each patient will be seen by an RN for evaluation of severity
There is nothing like soup if you’re feeling under the weather. If your student lives
in a residence hall they can send an email to firstname.lastname@example.org with their name and residence hall address and a staff will deliver some soup and
crackers directly to their room.
who should we notify if my student is going to be absent from class?
Students are responsible for communicating directly with their instructor(s) when
they have been, or anticipate being, absent from class. When possible, students should
make arrangements with their instructors prior to their absence. Students are responsible
for contacting each instructor to arrange for completion of required work, including
missed assignments and exams. The Student Absence Notification process is designed to serve as a resource and central point of contact for students
who, in a crisis situation, need to miss class for an extended period of time. It will not excuse a student from class.
i need to have something delivered to my student who lives in a residence hall.
Deliveries cannot be made directly to students in their residence hall. Address all
packages to their university mailing address:
Western Carolina Univesity
245 Memorial Drive
Cullowhee, NC 28723.
Packages will be held at the mailroom in the University Center and can be picked up
Monday – Friday, 10:30 am – 5:00 pm.