October 28, 2016 / 9 am - 4 pm / WCU at Biltmore Park
Early bird registration: $119 / Registration after October 1: $145
Lunch included with registration
Coaching and developing others in today’s workplace is considered a core management
competency, and for good reason. Today’s workforce seeks employers who offer opportunities
for leadership growth, advancement, and career building skills. High employee engagement
is closely correlated with having managers who are effective coaches. Regardless of
industry, this highly engaging and practical one-day workshop teaches the core coaching
skill sets of competent manager-coaches.
At the conclusion of this workshop, participants will be able to:
- Make distinctions between leading, managing, and coaching, and when it’s appropriate
to apply each capability.
- Implement core workplace coaching skills including building trust, setting goal-focused
agendas, asking high value questions, listening actively, providing feedback, gaining
agreements, and setting SMART next steps.
- Outline the relationship between coaching and feedback.
- Implement the basic framework for managing difficult workplace conversations and managing
strong emotional reactions.
- Practice coaching skills and apply feedback received in class during the workshop
This practical workshop will be most beneficial to non-profit or for-profit managers
or leaders who supervise direct reports and teams. Because of its direct workplace
application, participants with no managerial experience may find the content challenging.
Prior to attending the workshop, participants will be required to read 1-2 assigned
articles and should come prepared for an in-class discussion. They should also bring
a current, or historical, workplace scenario to be used for practicing coaching skills,
which will include receiving feedback and coaching related to their skills.
Instructor: Steve Rudolph
Steve grew up in a restaurant family. He earned his leadership and management credentials
in the hospitality industry starting with washing dishes at age nine to eventually
owning a successful restaurant decades later. He began leading and training organizational
leaders and their teams in the high mountains with the Pacific Crest Outward Bound
School, and then he moved on to become an outdoor leadership faculty member at Prescott
College in Prescott, Arizona. Steve is also a former coach and guide for the United
States Disabled Ski Team, guiding two national champions in the World Games for the
Disabled. He holds coaching credentials with the International Coaching Federation.
Steve’s signature Coaching Skills for Managers program has delivered measured performance
results for a range of industry leaders and their organizations. His development approaches
are strongly influenced by his hospitality DNA and how building fierce customer loyalty
ought to drive cycles of continuous improvement and cultural renewal. His clients
range from local small businesses to international businesses such as: Fidelity National
Title, Novo Nordisk, FMC, Abbott Nutrition, Amway, Asheville Independent Restaurants,
and Telco Community Credit Union.