Human Resources, Communication, Management and Finance Workshops

Human Resources

 

Current Programs

 CREATING A CULTURE OF INTERNAL, EXTERNAL AND ETERNAL CUSTOMER SERVICE

Friday, May 4, 2018 / Asheville NC

Participation counts towards the Event Planning Certificate

Providing the highest level of customer service is critical to the profit and success of an organization. This workshop will teach participants the eight commandments of customer care, then how to apply those principles to their own organizations and how to take their interpersonal skills to the next level.

PRESENTING WITH IMPACT

Thursday, May 10, 2018 / Asheville NC

More than ever, being able to speak confidently and authentically is a defining quality of leadership. In this one-day workshop, we explore and practice the specific skills anyone can develop to become a consistently effective speaker.

Past Programs

FINANCIAL REPORTING FOR PUBLIC HIGHER EDUCATION

Monday & Tuesday, April 23 and 24, 2018 / Biltmore Park, Asheville

NASBA CPE Credits Available

By completing this seminar attendees will have a better understanding of college and university accounting concepts including learning about the basic formats used by institutions when presenting their financial statements.

CONTRACT NEGOTIATIONS, LIABILITY AND RISK FACTORS IN BUSINESS

Friday, April 13, 2018 / Biltmore Park, Asheville

NASBA CPE & SHRM PDC Credits Available

Participation counts towards the Event Planning Certificate

REDUCE THE RISK OF SEXUAL HARASSMENT: KNOW HOW TO ACT AND REACT

Thursday, April 12, 2018 / Biltmore Park, Asheville

SHRM PDC Credits Available

The law is not always clear to employees, managers and business owners related to harassment in the workplace, so it’s important to understand the facts and have appropriate policies in place. Sexual Harassment claims are inundating the news, so it’s critical to make sure all employees are aware of the policies, and for managers, owners and human resources professionals to have properly trained their employees and to know how to handle these situations when they arise.

EXPERIENCE IS A TERRIBLE THING TO WASTE: MENTORING TODAY'S WORKFORCE

Thursday, March 15, 2018 / Biltmore Park, Asheville

SHRM PDC Credits Available

For the first time in modern history, we have five distinct generations in the workforce, each with their own expectations, goals, strengths, and challenges. Mentoring is more than just the transfer of knowledge; it’s a two-way give-and-take that benefits the protégé and mentor alike. With this workshop, participants will be able to better understand and appreciate the value of mentor programs, differentiate generational needs and trends, identify the various types of mentoring strategies, and more. SHRM PDC credits are available for completion of this workshop.

COMMUNICATION, CONSENSUS, AND CHALLENGING CONVERSATIONS – WORKSHOP FOR ACADEMIC DEPARTMENT HEADS

January 4-5, 2018 / WCU at Biltmore Park

There will be an evening of networking on January 4 followed by a one-day workshop on January 5. This workshop will engage department heads and chairs in activities designed to increase self-awareness of leadership and communication styles, better recognize the communication needs of others, and develop effective strategies for engaging in difficult dialogues. Participants will explore the impact of their DiSC® profiles, practice giving effective feedback using the SBI Feedback tool, and leave the workshop with strategies to employ back in their home departments. A lunchtime panel discussion will highlight different pathways and possibilities post-department head.

CUSTOMER SERVICE | TRAIN THE TRAINER PROGRAM

 This Train-the-trainer Customer Service Certificate Program is designed to help businesses incorporate an in-house training program that will empower managers and supervisors to effectively train staff at a variety of different times throughout the year. Once managers become trainers in the art of customer service, they can cater the program to include the special nuances that enhance how you deliver your product and/or service. By learning the content, practicing the presentation, and then training employees to use the Eight Commandments of Customer service, managers and supervisors will continue to reinforce five-star service.

EMPLOYMENT LAW “HORROR STORIES” FOR HALLOWEEN: AVOID BECOMING ONE!

In keeping with the eerie timing of the workshop, Jon Yarbrough will present a session detailing “horror stories” from the current interpretations of employment law. Small businesses, large businesses, and non-profit organizations are fertile grounds for these horror stories. You can help your company avoid these nightmares by learning more about specific legal issues and real workplace case studies.
 

THE REGULATION TRIANGLE - ADA, FMLA, AND WORKMAN'S COMP

It's critical that owners, managers, and human resources professionals are aware of updates related to ADA, FMLA and Worker's Comp Regulations. In this half-day workshop, Attorney Jonathan Yarbrough will discuss the organizations' responsibilities and obligations, and how there is a regulation triangle surrounding these laws. Employers and HR Professionals will learn more about how to track injuries, determine injury/health condition classifications, how to handle the return to work, and how to make accommodations that meet the requirements of the law.

CRISIS COMMUNICATION PLANNING AND RESPONSE: HOW TO COMMUNICATE BEFORE, DURING AND AFTER A CRISIS

Is your organization ready to communicate when your worst nightmare becomes a reality? In this hands-on, participatory workshop, attendees will explore key principles of effective crisis communication, the leadership imperative (obligations and opportunities), the elements of the Crisis Communication Plan (CCP), suggestions for monitoring and managing social media during a crisis, and more. Attendees will receive a digital template for a basic CCP, and will have the opportunity to begin drafting elements of the plan during the workshop.

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