SHRM Credits: 6 PDCs (Relationship Management, People)
This program can also be taken as part of our Take 5! Organizational Leadership & Transformation Certificate - REGISTER ONLINE
Beyond technical or subject matter expertise, the most important skill for managers and supervisors is communication. Whether it be coaching employees, implementing change initiatives or navigating difficult situations, how managers/supervisors communicate matters. Employee productivity, commitment, morale, retention and job satisfaction are all on the line. Three of the most important managerial/supervisory communication skills revolve around teamwork, performance feedback and conflict management.
Whether you are a new supervisor/manager or seasoned leader looking to grow, in this live and online day-long workshop, you will learn:
How to Build Better Teams
How to Give & Receive Constructive Feedback
How to Manage Conflict Productively
Taught by the highly-engaging communications professor and consultant, Dr. Betty Farmer, this workshop will be INTERACTIVE. Participants will identify their current communication attitudes and practices through self-assessment instruments and build these key managerial/supervisory skills through case study analyses and role-play activities.
“Dr. Betty Farmer's presentation was engaging and I appreciated that it was interactive.”
“Dr. Farmer! Down to earth, knowledgeable, approachable. Great content.”
“A lot of great information packed into a short amount of time! Enjoyed her presentation and took lots of notes!