The North Carolina Utility Commission has issed a blanket order on COVID-19 that reads, in part,
Therefore, until the end of the State of Emergency or until further orders of the Commission, pursuant to N.C. Gen. Stat. § 62-32 and the Commission’s general supervisory powers over the rates charged and service rendered by public utilities in this state, the Commission finds good cause in light of the nature of the current emergency to order that all jurisdictional electric, natural gas, and water and wastewater public utilities, including resellers, shall immediately cease customer disconnections due to non-payment of utility bills, except where necessary as a matter of safety or where requested by the customer, and waive the application of late fees incurred during the State of Emergency. The Commission further suspends, pending further orders, any and all regulations and provisions of individual utility tariffs on file that prevent or condition reconnection of disconnected customers. If, due to the current State of Emergency, a public utility finds it necessary to further deviate from its approved tariffs or Commission regulations, such as policies that would impose a service continuity hardship or create an unnecessary risk of human contact, the public utility should file a request with the Commission for prior approval on an expedited basis.
Western Carolina Power will not be disconnecting customers until the blanket order is lifted by the North Carolina Utility Commission.
Western provides electric service to certain communities near campus as our established service area. Although Western Carolina Power is not a public utility, our rates are established by the NC Utilities Commission.
Deposits are required to set up an electric account unless prior credit has been established with Western Carolina Power. Deposits are based on the previous 12 month usage for each meter. After deposits are on file for 90 days they begin to accrue interest at an annual rate of 8%.
Electric bills are due and payable when issued and must be paid/received by University Cashier's Office no later than the penalty date, which is at least 25 days from the billing date. A 1% penalty will be added to unpaid bills after the penalty date. Failure to receive a bill does not alter this issue. Bills are rendered monthly between the 20th and 25th. If you do not receive your bill, please contact our office.
Meter reading usually occurs between the 7th - 10th of the month. Weekends, holidays, or unusual circumstances can vary the days of service (DOS) for your bill. All of our meters are automated meter reads with the exception of initial readings and final readings which are read manually.
Remember, written notice is required by your contract to discontinue electric service.
Your electric bill may be paid as follows:
Online - Click here to pay by credit card. We accept MasterCard, Visa, American Express and Discover.
To pay with a card by phone, please call (828) 227-7285.
Return stub with payment and mail to:
Western Carolina Power
HFR Administration Building Suite 300
Cullowhee NC 28723