Online Student Complaint Procedures

Student Complaints/Concerns about Delivery of Distance Education

If you are participating in a Western Carolina University online program or course, and you have a complaint or concern about your experiences with WCU other than your final grade, you are encouraged to first contact the Program Director for the program or course. If your concerns are still unresolved, you are encouraged to follow WCU’s process for filing a complaint or concern.

Additionally, if you are not satisfied with the outcome of the complaint, you may choose to file a complaint by filling out the North Carolina Post-secondary Education Student Complaint document (PDF). Please visit the State of North Carolina Post-Secondary Education Complaints page for information about this process

For online students who reside outside North Carolina:  Western Carolina University is a member of the State Authorization Reciprocity Agreement (SARA). Students in other SARA states should file complaints with the North Carolina SARA Portal Agency NOT in the student’s state of residence. The Portal Agency’s website is located here. As with the normal complaint process, students should attempt to resolve the issue internally before engaging the Portal Agency.

 If your state of residence is not a member of SARA,  and the issue could not be resolved internally, contact the appropriate authority in your state of residence: State Agencies Handling Distance Learning Complaints

Western Carolina University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, masters, and doctorate degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of Western Carolina University.

Individuals may submit complaints to the Southern Association of Colleges and Schools Commission on Colleges, the University’s regional accrediting body, specifically to address any significant non-compliance with SACSCOC standards, policies, or procedures.  In most cases, SACSCOC complaint procedures require that the complainant exhaust all other avenues to address the complaint.  Prior to filing a complaint, please carefully review the SACSCOC Complaint Procedures Policy Statement, which can be found on the SACSCOC website, http://www.sacscoc.org.


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