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PHONE SERVICE
OneStop Student Service Center Comment Card
Please take the time to answer the following questions regarding your phone call to the OneStop thoughtfully and honestly. We appreciate your feedback and will take your responses into consideration when making changes in the OneStop Student Center.
Thank you!
Please Select Gender:
Male
Female
Primary affiliation with WCU:
- Please Select -
Undergraduate
Graduate
Faculty
Staff
Alumni
Parent
Visitor
Other
(
If you selected 'Other', please indicate in the box below your affiliation with WCU.
)
Reason for Call:
- Please Select -
Refund, Payments, General Information
Financial Aid/Student Accounts
Advising
Other
(
If you selected 'Other', please indicate in the box below your reason for your visit.
)
Number of times my call was transferred:
- Select -
0 times
1 time
2 times
3 or more times
Date of Call:
- Month -
January
February
March
April
May
June
July
August
September
October
November
December
/
- Day -
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
/
- Year -
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
Strongly
Agree
Agree
Disagree
Strongly
Disagree
N/A
The initial wait time for service was less than 5 minutes.
The phone greeting was courteous.
The Representative answered my question/helped me to resolve my issue.
The information received through the phone service was accurate.
Overall, I am pleased with the phone service received through the OneStop.
Comments & Suggestions:
How can we serve you better?