Western Carolina University is committed to addressing complaints and/or concerns about any aspect of our services. Every effort will be made to understand the complaint and/or concern and respond in an appropriate manner. Many issues are best resolved when they are addressed directly with the person involved.
For complaints/concerns regarding Academic Policies/Procedures/Actions please complete the form and submit it to the Provost Office, 560 HFR Administration Building, 828.227.7495. (ex: Unfair grading practice or inappropriate behavior by a professor)
For complaints/concerns regarding Financial Policies/Procedures/Actions please complete the form and submit it to the Division of Administration & Finance, 301 HFR Administration Building, 828.227.7321. (ex: Incorrect billing or appeal of the deposit or refund policy)
For complaints/concerns regarding Student Services Policies/Procedures/Actions please complete the form and submit to the Division of Student Affairs, 114 Scott East, 828.227.7234. (ex: Inappropriate practices or behavior at Health Services or unfair policies in Residential Living)
For complaints/concerns regarding Distance Learning Policies/Procedures/Actions please complete the form and submit it to the Division of Educational Outreach, 138 Cordelia Camp Building, 828.227.7397 or 866.928.4723. (ex: Unfair grading practice or inconsistent policies and/or procedures). Students in online programs have additional options for expressing their concerns. For more information visit the Distance Learning Student Complaints page.
You may also contact The Commission on Colleges of The Southern Association of Colleges and Schools.