Bird Building
Cullowhee, NC 28723
828.227.7640 tel
828.227.7400 fax

Patient Rights & Responsibilities

Patient Rights:

  • To be treated with respect, dignity, and consideration of the individual patient's values and beliefs.
  • To be free from mental, physical, sexual, and verbal abuse, neglect, and exploitation while under the care of Health Services.
  • To receive the best care available for your problem, without regard to national origin, race, age, gender, religious beliefs, sexual orientation, disability, or  illness.
  • To know the identity and professional status of individuals providing your care.
  • To obtain from the provider, to the degree known, information concerning your diagnosis, treatment, and prognosis.
  • To be informed about the outcomes of your health care, including unanticipated outcomes.
  • To have your pain assessed, treated and managed appropriately.
  • To participate in decisions involving your health care and in resolving conflicts about care decisions.
  • To refuse care, treatment, or services in accordance with law and regulation and to be informed of the medical consequences of such action.
  • To refuse participation in research studies.
  • To confidential treatment of disclosures and records, and to approve or refuse the release of such information, except where release is required by law.
  • To a safe and accessible environment.
  • To receive an itemized statement of the services provided by Health Services and information about fees and payment policies upon request.
  • To voice concerns and/or recommend changes in policies and services.
  • To request a referral to another health care provider for a second opinion concerning your health issues.

Patient Responsibilities:

  • To provide, to the best of your ability, accurate and complete information needed to assure your proper evaluation and treatment.
  • To follow treatment plans recommended by your provider and to ask questions or discuss concerns with the provider when you do not understand or agree with  the plan of treatment.
  • To be respectful and considerate of other patients, Health Services staff and facility.
  • To keep appointments reliably and promptly or to notify the Health Services when you are unable to do so.
  • To fulfill financial obligations for your care in a timely manner.
  • To be familiar with your health insurance coverage and provide information necessary for appropriate provider referral, if needed.
  • To be responsible for taking prescribed medications properly and not sharing your medication with others.

Health Services does not discriminate due to race, color, creed, national origin, age, sex, disability, sexual preference, or marital status.


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