As I grow older, part of my emotional survival plan must be to actively seek inspiration
instead of passively waiting for it to find me.
~ Bebe Moore Campbell
And the day came when the risk it took to remain tight inside the bud was more painful
than the risk it took to blossom.
~ Anais Nin
Welcome to Western Carolina University’s Counseling and Psychological Services Center (CAPS). CAPS provides consultations and psychological counseling to students on a short-term basis at no cost. If, following your initial appointment, CAPS staff determines that your needs do not match the services available, or if longer-term counseling is recommended, you will be referred to other resources (e.g. specialized treatment, academic advising, career counseling). Our CAPS case manager can provide assistance in linking with these resources, if desired
10:30 a.m. - 12:00 p.m. & 1:00 p.m. - 2:30 p.m.
Arriving early is suggested! Can fill up quickly!
First Come, First Serve basis!
HOW TO GET STARTED - Fall & Spring Semesters
If you do not have a current counselor , you can come by CAPS anytime during Triage. Hours are Monday –Friday between 10:30 am - 12:00 pm & 1:00 pm - 2:30 pm when you can come into CAPS and see a counselor on a ** first-come, first-served basis. Clients must arrive early and paperwork must be completed in a timely manner or we will need to have you come another day. When you initially arrive, you will be asked to complete important information, so please allow yourself an extra 15 minutes. During the Walk-In session itself, which normally lasts 20 minutes, a counselor will work with you to determine how and where your needs can be best met. You may be referred to an individual counselor, to a group, or referred to another agency on campus or in the community. Please be sure that you understand the next steps before you leave. If you are uncertain, please call 828.227.7469.
** CAPS’ counselors are able to see most students when they come for triage; however, on some days there may be more students than appointments available. If that occurs, you may be asked if you can come to triage another day. If this is not an emergency and you are able to come back another day, we welcome you to do so. If you come back another day during triage and all appointments are again full, please tell the front desk staff that this is the second time you have come. She will arrange a time for you to be seen.
If you've used on-going counseling services in the past, call the office to schedule a session as usual.
CAPS also offers after-hours on-campus emergency coverage for trauma and life-threatening situations such as suicide and sexual assault. To activate the system, call the Campus Police Department at 828.227.8911 and ask for the counselor on-call.
Students that are enrolled in a summer term are eligible to receive CAPS services throughout the summer, regardless of academic enrollment term, as long as the student is paying the student health fee through tuition and fees for WCU.
Students that are NOT enrolled in a summer term, but are enrolled in the upcoming fall semester are also eligible for services over the summer months. These students must meet the basic eligibility criteria outlined above in addition to being enrolled in the fall semester. Students will be charged $20 per session in lieu of having paid summer health fees.Short-Term Goal Oriented Counseling Services
We provide several forms of brief counseling services including individual and group. Individual counseling involves meeting with a counselor for approximately 50 minutes. You and your counselor determine how frequently both of you will meet. It is common for students to meet with a counselor weekly, but as therapy progresses you will likely meet every other week or even once a month. Due to high demand and limited resources, you’ll work together with your counselor to try to achieve limited goals in a short period of time. If long-term or specialized services are most appropriate, we may refer you to a more appropriate service off-campus.Group Counseling
Group counseling involves meeting with approximately 5-8 other students on a weekly basis. Groups are an recommended treatment for students who have concerns with shyness, fear of rejection, assertively expressing themselves, feeling anxious around others, and have difficulty communicating. As a result, this is an opportunity for a student to experiment with different ways of expressing her/himself, receive feedback from others on how they perceive her/him, receive support and encouragement, and offer support to the other group members.
Groups address a variety of student needs: women's experiences, men's experiences, body image & eating disorders, enhancing relationships, trauma and abuse recovery, self-esteem, stress management, GLBT support and substance abuse among others. See the current semester group schedule (FALL2014 - Coming Soon!) for more information.
Case Management Services
Short-term case management services are offered to WCU students needing referrals to community resources and/or intensive follow up following a crisis or psychiatric hospitalization. If you or someone you know needs case management services, call Counseling and Psychological Services (CAPS) to request an appointment with the Case Manager.
Faculty, staff or students who desire professional consultation regarding concerns about others may make an appointment. Our staff will talk with you about your concerns, offer you our professional view of the situation, and make recommendations.
As an enrolled Western student, you may be eligible for assessment and follow-up sessions. All appointments with the psychiatric nurse practitioner will be charged to your health insurance. Co-pays are due at time of service and vary based on your specific insurance coverage.
All WCU students are eligible for emergency services. If a student receives emergency services, they will also have a follow-up session with a CAPS counselor as directed. As we do not operate as a crisis center, we try to ensure proactive care and follow-up that is sensitive to the student's needs.
For more details, please call CAPS at 828.227.7469 (M-F 8am-5pm)