Issue Alert Process

 

log into GradesFirst 2.0

You can access GradesFirst 2.0 through your myWCU homepage. In the "Quick Links" box there is an "Advising/Tutoring" website link. This link will automatically log you into GradesFirst 2.0.

or...

Visit wcu.gradesfirst.com. Your Username = your WCU email account username (everything before the @ symbol), and your Password = your WCU email account password.

reporting academic and non‐academic issues for the same student

Within GradesFirst 2.0 you can choose multiple reasons (academic or non-academic) for the alert. The Advising Center will forward your non‐academic issue alert to Student Affairs.

Required information on the Issue Alert form in GradesFirst 2.0

Below you will see the Issue Alert window. It is always helpful for Professional Advisors to have as much information as you can give. After you have completed all of the required fields (student name, reason for the alert, class link if there is one, and additional comments), click the blue submit buttonIssue Alert

student access to the comments you have submitted on them

Students do not see the Issue Alert or related comments.

Follow-up after submitting an issue alert

You will receive an email from the Professional Advisor that has been assigned to the Issue Alert. You will also receive a follow-up email a week later concerning the alert.

if you meet with student before receiving email from professional advisor

If you meet with the student and feel the alert can be cancelled, please send an email to advisingcenter@wcu.edu indicating the issue has been resolved.

if you have questions about an Issue Alert or GradesFirst 2.0

Please contact the Advising Center at 828‐227‐7753 or advisingcenter@wcu.edu

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