Accounts & Passwords
COST
Why is Western charging for printing? How much does printing cost? How do I pay for printing? How do I print without having to pay?
PRINTING
How do I print? Where are release stations? Which computers work with Pay for Print? Can I print from my own computer to the Pay for Print printers? Are there any restrictions on what or how much I can print? Is there color printing? Can I print back-to-back pages (duplex)? Can I print legal or other sized print jobs? Where do I pick up my print job? How long will my print job stay in the queue? Why do some print jobs take so long to print out?
CARDS
How do I add money to my CatCard? How do I check the balance on my card? What if I lose or forget my card? Are there other options? I’m not a student and I don’t have CatCash. Can I get a debit card to use with Pay for Print?
PROBLEMS WITH PRINTING
The printer is out of toner/paper. What do I do? What happens if I make a mistake? Will I be charged? What if the printer causes a problem with my print job -- low toner, paper jam, smeared printing? Can I get a refund? I just sent a print job to a release station and now I don’t want it. What should I do? I just sent a print job to the printer and now I don’t want it. What should I do? What does it mean if I get a "Balance temporarily unavailable" alert at a release station? Where can I get more help with Pay for Print?
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