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Update on WCU's laptop rental program |
There has been a lot of discussion about WCU's plans to offer a laptop rental program to students, possibly as early as fall 2008. Because of the complexity in setting up this kind of a unique program, we now anticipate an initial offering for campus students for fall 2009.
read more about the program |
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IT Self-Service now available |
Client Services is excited to announce Self-Service, a great supplement to our support offerings. Visit http://help.wcu.edu and log in with the same credentials that allow you to to log into your computer and you will be able to search our extensive knowledge base, create an incident, or view the status of your current open incident. If you prefer a more personal touch we are also available via phone at 828-227-7487 or toll free at 1-866-928-7487. |
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IT and Client Services launch new ticketing system |
IT and Client Services are happy to announce Cherwell Service Desk, our new Helpdesk ticketing system. Cherwell is replacing the Remedy system, which we have used for the past several years.
read more about Cherwell Service Desk |
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New Web client for Exchange Mail offers premium, light options |
Outlook Web Access (OWA) is the new Web client for Exchange Mail 2007. We have put together a shortlist of some of the key differences in Web client options (premium or light) depending upon your login selection and browser capabilities.
Visit the OWA information page |
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IT to support Mac OS 10.5 (Leopard) and Windows Vista |
Effective March 31, 2008 the Division of Information Technology will begin supporting Mac OS 10.5 (Leopard) and on June 1, 2008 will begin supporting Windows Vista.
For more information, visit Windows Vista and Mac OS 10.5 (Leopard). |
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New! Hardware and software support standards and policies |
Read IT's PC Hardware Support Standards and IT-Supported Desktop Software Policy (2007).
learn more about IT Policies and Standards |
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MS software available to students through Campus Agreement |
Thanks to a Microsoft Campus Agreement, Western Carolina University students can now get a license to use MS Office Professional (Mac or Windows) and update their MS Windows operating system.
read more about the agreement, software access |
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Connect your laptop, wireless device to WCU's Wireless Network |
Connect your laptop or wireless device to the Internet without being tied to a desk or network cable! The WCU Wireless Network is free to WCU faculty, staff or students who register for access.
register your laptop, wireless device |
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