Bookstore General Policies

Textbooks:

• A sales slip must be presented.
• New books must be in their original condition, no marks, highlights or damage. Books that are in less than new condition may not be refunded at used book value. Books packaged in shrink-wrap must be returned in original shrink-wrap.
• Refunds or exchanges will only be made within 7 days of receipt date.
• Textbooks purchased 2 weeks prior to the end of the semester are non-refundable.
• Defective books will be replaced at any time.

General Merchandise:

• A sales slip must be presented.
• Merchandise needs to be in the same condition as when purchased, with price tag attached.
• Merchandise other than textbooks will be accepted for exchange only.

  Policy Links

  Refunds and Exchanges

  Check Cashing

  Textbook Buyback

• Defective merchandise will be replaced.

Nonrefundable Merchandise

• Cliffs' Notes
• Lab books with completed or missing experiments
• Magazines
• Textbooks with used or opened software
• Clearance/sale books and sidewalk/in store clearance merchandise
  

Refund for Cash Purchases

• Cash refunds will be given only for merchandise purchased with cash.
• Refund for Bank Card Charge Purchases-
• No cash can be refunded for bank card purchases. The amount of the refund will be credited to your bank card account.
• Refund for WCU One Card Purchases-
• No cash can be refunded for WCU One Card purchases. The amount of the refund will be credited to your One Card account.
  

The WCU Bookstore offers check cashing as a service and convenience to Western Carolina University students, faculty and staff. The policy for cashing checks is as follows:

• You must have a current student, faculty or staff ID card.
• Checks written on a personal bank account will be cashed for up to $25.00 or the amount of purchase plus $25.00.
• A 2 party check (written to the student, faculty or staff member) will be cashed for up to $25.00 or the amount of purchase plus $25.00.

Returned Checks

There will be a $25.00 service charge on all returned checks. The returned check(s) plus the service charge must be paid with cash, money order or certified check.

Textbook buyback is a service offered by the WCU Bookstore. Books are bought back at the end of the fall and spring semesters only. If you have any questions concerning this service, please do not hesitate to contact the Textbooks Manager. The policy for textbook buyback is as follows:

• The Bookstore will buy back only books that have been requested and adopted by the academic departments for the upcoming semester.
• Quantities bought back will be determined by the Bookstore's need.
• The Bookstore will pay 50% of the retail price.
• Books must be in salable condition.
• The Bookstore does not buy back study guides, lab manuals, old editions, software, complimentary copies, customized class packets or books with perforated pages.

The Bookstore also purchases books for a used book distributor at wholesale prices. The Book Company sets these prices; we have no control over these amounts.

This site is maintained by Western's Division of Administration and Finance. Comments and suggestions to
crisp@wcu.edu