Information for Students Enrolled at Biltmore Park

Browse the links below for the resources available to you. Questions? Please don't hesitate to contact us.


Many faculty advisors are available to meet with students in Asheville by appointment.  Appointments should be scheduled by emailing your advisor.  A Directory can be found at:


Students with a valid Cat Card are admitted to WCU-sponsored athletic events on the Cullowhee Campus at no charge. For WCU athletic schedules:  

Automobile Parking

Parking permits are not required at WCU Biltmore Park. Parking is available on levels 2, 3, 4, or 5 in the parking garage behind Schenck Parkway. Please do not park in visitor spaces or in retail spaces on the street.

Cancellation of Classes

At times of uncertainty about the cancellation of classes due to inclement weather, announcements will be  placed on the local radio and television stations and Western's website at Students should check Blackboard for further instructions from your instructor.

Career Services

Career services and job placement assistance is available from the WCU Career and Academic Planning Center in Cullowhee.  For WCU career services, go to or call 828.227.7133. The Career Center staff will be available at Biltmore Park during the Spring 2015 semester from 1pm-6pm on Wednesdays, February 4th, March 4th, April 1st, and May 6th. 

Off-campus students, graduate students or any student at Biltmore Park, distance learners, alumni, or students at home between sessions can still access all of our services, not just on the website but online in real-time.

Students may "meet" with a career counselor online using GoToMeeting! GoToMeeting allows you to view our screen, talk and see video, follow our pointer to different resources, and even review their resumes. To schedule a GoToMeeting event, they will call 828-227-7133. Students will be given a meeting time and directions and will receive an email at that time directing them how to join the meeting.

To access online career support, go here.

Computer Support & Email

For computer information services and assistance, please refer to WCU's Help Desk, by calling toll-free 1.866.928.7487 between 8am-5pm or emailing: WCU's Information Technology website: For Blackboard assistance 24/7, call the live support hotline at 1.866.374.8144.

All students receive Catamount Mail accounts that can be accessed through MyCat. It is the official method for university communications including messages concerning notifications and alerts. Due to increased security measures, students are not able to forward their Catamount Email to another address. Caramount information can be found at: Wireless connectivity is available throughout WCU Biltmore Park. Please login to the WCU network. For students, the username is: WCU/first part of your catamount email address. Example: if your catamount address is, then your username is wcu/sjones1. Your password is: Your MyCat PIN (same password that you use to log into  If a student does not know their Catamount email address, please call the Help Desk at 828.227.7487 M-F, 8am-5pm. Have your 92 number ready. They will assist you in locating your email address and password as needed.

Copiers and Printers 

All copiers and printers at WCU Biltmore Park use Paw Printing and require payment with your CatCard.  You may deposit money on your CatCard online at Add CatCash On-Line.  On-line deposits to a CatCash account should be applied within one hour.   

Counseling Services

Counseling and Psychological Services are available on a short-­‐term basis and are located on the second floor of Bird Building in Cullowhee.  Hours are Monday-­‐Friday 8am-­‐5pm. For an appointment, please contact Counseling and Psychological Services (CAPS) at 828.227.7469.

CAPS also provide emergency consultation services for students. During daytime hours, please call the main office number 828.227.7469. For evenings (after 5 pm) and weekends, the counselor on call is available through the University Dispatch at 828.227.8911. Please know we are also happy to connect students to other community resources.

Please note: Following the initial appointment, if the counselor determines that needs do not match the services available, or if longer-term counseling is recommended, students may be referred to other community resources.

Cultural Events

WCU students enrolled at Biltmore Park are eligible to attend cultural events in Cullowhee at student rates.  For news and events at WCU, visit   

Food Services

Students have access to the break area located in the collaborative room that includes the use of a refrigerator, microwave, sink, Kuerig, water fountains and a snack and drink vending machine. Discounts are available at a number of restaurants in Biltmore Park. Students should present their CatCard to receive discounts. For a list of local retaurants at Biltmore Park, please visit the Biltmore Park website: For dining specials:

Health Insurance

All students enrolled in a degree-seeking program, AND enrolled in a minimum of 6 credit hours, AND required to pay the student health fee are required by the UNC system to have medical insurance coverage. There is a UNC-system sponsored plan that each eligible student will be automatically enrolled by the university at the beginning of both the fall and spring semester. The premium to cover the cost of the plan is then placed on the student's WCU account.

If the student is covered by another insurance plan, the student can opt to waive out of the mandatory UNC plan by clicking the "How to Waive" button found on the website located at The student must complete the waiver process as directed by submitting the necessary insurance information requested.

The UNC system-wide plan's premium is included in the "cost of attendance" used for financial aid consideration. Students enrolled in three hours or more per semester can elect to purchase a voluntary student health insurance by visiting the website and clicking "How to Enroll."

All international students are required to carry student health insurance. For additional information about student health insurance, including plan benefits and coverage, please visit

Health Services

Health Services hours are Monday-­‐Friday from 8am-­‐5pm and are located on the first floor of Bird Building in Cullowhee. Please contact Health Services at 828.227.7640 to schedule an appointment. A Registered Nurse is also available to all students via the WCU Nurse Phone Line at 828.227.2531 Monday-­‐Friday, 8am-­‐5pm.  Throughout the semester, Health Services will sponsor health-­‐related events, such as flu shot clinics, at the Biltmore Park location. Please watch for those announcements. 

Identification Cards (CatCard)

All WCU students enrolled at Biltmore Park should secure a CatCard. The CatCard is the official Western Carolina University identification card.  It is a picture ID that identifies you as a student at WCU.  The CatCard is your pass to attend athletic and cultural events at WCU and allows you to check books and other materials out of any state-supported university libraries, including UNC Asheville.  It allows you to use the copy and printing machines at Biltmore Park.  You may deposit money on your card online at Add CatCash On-Line.  On-line deposits to a CatCash account should be applied within one hour.  To obtain a Cat Card, email a head and shoulder photo with name, 92#, and birthdate to  Please include your address and instructions for mailing. 

Public Safety

WCU has installed surveillance cameras throughout the WCU Biltmore Park third floor for security reasons.  Biltmore Park officers maintain 24-hour security. They are happy to provide assistance, including walking students to their vehicles when class ends.

Recreation and Wellness

Any WCU student eligible to join at any of the six Western North Carolina YMCA locations at a discount. A single adult or family membership guarantees unlimited usage at all YMCA of WNC facilities.  This includes over 300 group exercise classes, swimming pools, water fitness, and childcare included (for family memberships).  WCU students, faculty and staff will pay NO JOINING FEES and will receive the LOWEST MONTHLY RATES without any contract or commitment.  There are several membership options available including the Y-­‐Access Financial Assistance program.  The YMCA of Western North Carolina is committed to making health and wellness accessible for all.  Please visit, or call 828.209.9601, and identify yourself as a WCU student, faculty and/or staff to receive the discount.


Western Carolina University recently launched a Web-based ridesharing board hosted by the private entity RidePost for students, faculty and staff members. The site,, is designed to connect drivers and passengers for safe and social ridesharing while reducing the cost of travel and increasing access to transportation.

Student Self-Service (MyCat)

My Cat is a web portal system that is fully integrated with the University's student records system.  New and currently-enrolled students looking for important announcements about upcoming dates and deadlines should log into My Cat

Once in My Cat, you can view your academic record, register for classes, pay tuition or check account balance, view or change personal information -- just click on Personal Services, then the "Student" tab. This will take you directly to the Student Self Services site map.

To log in, just enter your Username (student ID) and password (PIN) at

Blackboard is your window to Distance Education at Western.  To access Blackboard, visit Western Carolina's homepage at and choose Blackboard at the top of the page.

Veterans' Affairs

Military students, both currently serving and veterans, who have questions concerning VA (GI Bill) education benefits or any other military-related issues should contact WCU's Office of Military Student Services at or 828.227.7397.

Writing and Learning Commons

The Writing and Learning Commons (WaLC) seeks to enhance the academic environment and raise the level of academic discourse at WCU by providing tutoring, academic skills consultations, workshops and online learning resources. Writing assistants collaborate with students from all classes and majors at every stage of the writing process, from brainstorming and prewriting to drafting and revising. Course tutors facilitate collaborative group sessions and offer strategies for effective study and efficient time management. A writing tutor is available at Biltmore Park on Wednesdays, 11:30am-4:30pm, and Thursdays, 9am-12pm. To schedule an appointment, call 828.227.2274 or go to: Click on GradesFirst found on bottom right side of the page. The WaLC also hosts a wide variety of online writing tools that many students find useful, including citation guides, grammar rules and assignment strategies. Additional help with writing and course content is available through Smarthinking, an online tutoring service available via Blackboard and at:


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