Dr. Kirk Smith

Department of Human Service
Human Resources Program

Kirk Smith 

Phone: 828-227-2493
Email: wksmith@email.wcu.edu
mailto:wksmith99@comcast.net (alt)
Address: Killian 214

Research Interest: Informal learning, Organizations as complex adaptive systems, Measurement and evaluation of HRD initiatives, Decision making


  • Indiana State University – Ph.D. in Technology Management with a technical specialization in Human Resource Development
  • East Carolina University – Master of Science in Industrial Technology – 2004
  • Georgia Tech – Bachelor of Engineering Economic Systems – 1974


Dr. Kirk Smith is an Assistant Professor of Human Resources and Leadership at Western Carolina University. Although he started full time in January 2011, this is his twelfth year of teaching in the MSHR Program. Prior to coming into academia full-time he was a management consultant specializing in measurement and evaluation of HR initiatives and implementing project management in organizations.  He still does a significant amount of evaluation consulting and training through the ROI Institute.

In September 2012 Dr. Smith presented at a United Nations leadership development conference in Turin, Italy.  In April 2013 he was a keynote speaker at the second annual HR Metrics Forum in Brasilia, Brazil.

Dr. Smith received his Ph.D. in Technology Management with a specialization in Human Resource Development in 2010 from Indiana State University. His undergraduate degree is from Georgia Tech and MS is from East Carolina University.  His research interests are in leadership, HR metrics, the implications of organizations as complex adaptive systems and organizational culture. He is also a Certified ROI Professional (CRP) through the ROI Institute.


In September 2012 Dr. Smith presented at a United Nations leadership development conference in Turin, Italy.
In April 2013 he was a keynote speaker at the second annual HR Metrics Forum in Brasilia, Brazil.


Leadership Program Impact Study (2007) in Kent Barnett and Jeffrey Berk’s Human Capital Analytics (pp. 192-209), Tarentum, PA: Word Association Publishers.

Measuring ROI in Operational and Quality Training (2008). In Jack and Patti Phillips’ (Eds.), ROI in Action Casebook (pp. 171-183), San Francisco: Pfeiffer.

Improved Performance: From Business Analytics to Rational Action (2009); Dr. Jac Fitz-enz’ Human Capital Source website http://www.humancapitalsource.com/hcs_store/products.php?cat=11

The Future of Human Capital Analytics (2010) in Jac Fitz-enz The New HR Analytics. New York: AMACOM.

Using Technology to Support Evaluation (2010) in Patti Phillips (Ed.) ASTD Handbook of Measurement and Evaluation. Alexandria, VA: ASTD.

Process Consultation in a Workplace Setting (2013). Co-authored with John Sherlock in Michael Daugherty’s (Ed.) Psychological Consultation and Collaboration in School and Community Settings. Belmont, CA: Brooks/Cole.

The Role of Sports Coaches in Creating Culture: A Dysfunctional Case. In Linda Johnston’s (Ed.) Sports and Peace Toyko: TODA Institute. Vol. 18, pp. 25-31.

Healthcare Services, Inc. Leadership Certificate Program.  In J. Phillips and P. Phillips (Eds.) Measuring ROI in Learning, Organization Development, and Change. Alexandria, VA: SHRM.

Book review of The Talent Equation, Ferguson et al. 2014. McGraw-Hill, New York, NY. Review published in European Journal of Training and Development, Vol. 39, Issue 1, pp. 79-82.  http://www.emeraldinsight.com/doi/full/10.1108/EJTD-10-2014-0068

Measuring ROI in Fundamentals of Business Leadership, Global Manufacturing Company.  Co-authored with Amy Happ in Phillips’ & Phillips’ (Eds.)  Measuring the Success of Leadership Development: A Step-by-Step Guide for Measuring Impact and Calculating ROI. Alexandria, VA: SHRM.

Co-authored the second edition of Accountability in Human Resource Management: Linking HR With Business Results. With Drs. Jack and Patti Phillips.  Expected publlsh date in late 2015. London: Routledge.


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