The Writing and Learning Commons (WaLC) employs over 100 student workers to serve as course tutors, writing tutors, academic skills consultants, and office assistants. Tutoring is conducted on an appointment basis, and office assistants play an integral role in the efficient functioning of the center. Students who are chosen to work as office assistants have an opportunity to develop and to practice communication, organization, time management, and other professional skills that will benefit them in life beyond college. To find out more about what you can expect to learn from working as an office assistant, read our expected learning outcomes.
If you are interested in applying to work as an office assistant, please review carefully the following responsibilities and qualifications. An applicant's signature on the Employment Application indicates his/her agreement to carry out these responsibilities, and noncompliance with any of these may result in termination of employment.
Office Assistant Responsibilities
- Maintain a friendly and helpful attitude while greeting and assisting all WaLC visitors.Work with a team of other office assistants to provide excellent customer service and seamless coverage for the WaLC's front desk.
- Participate in ongoing office assistant training.
- Use the TutorTrac scheduling system to update students’ contact information, schedule/cancel tutoring appointments, and monitor students’ and tutors’ visit records.
- Provide timely, courteous notifications to students and tutors when changes need to be made to scheduled appointments.
- Answer the phone and take detailed messages from callers and visitors.
- Adhere to a regular work schedule. Arrive to work on time and communicate with supervisor and with co-workers if a schedule change needs to be made.
- Check Catamount email regularly and respond within 24 hours to work-related emails.
- Respond within 12 hours to work-related phone calls.
- Maintain confidential student information.
- Monitor students’ use of WaLC resources (textbooks, computers, etc.).
- Be knowledgeable about the operations of the Mathematics Tutoring Center in order to provide information to visitors.
- Open and/or close the center.
- Help to keep the center clean and uncluttered.
- Uphold the WaLC's Code of Ethics.
- Comply with and enforce the WaLC’s policies for students.
Qualifications for Employment
In order to be eligible for an office assistant position in the WaLC, the student must:
- Be approved for a work-study allocation from the Financial Aid Office.
- Be available to work at least 3 daytime hours (i.e. 9:00 am – 5:00 pm) as well as some evening hours (i.e. 5:00 pm – 9:00 pm).
- Maintain at least a 2.5 cumulative GPA.