How to Access/Request this Service
Place a service request with the IT Help Desk.
Service Description
Web Services provides services for a variety of campus web applications, including:
- Catalog (official University Catalog online)
- My Cat (Campus Portal)
- WCU Hub (Intranet for Faculty & Staff)
- Web Calendar (R25/25Live)
We provide web technology expertise. We do not own or manage these applications.
Services include performing content edits, implementing design customization of web front end, deploying new features, co-administrating applications.
Requirements/Limitations
Applications must be based on technology on the standard support list.
Eligibility
Arranged per application with a Service Level Agreement (SLA).
Service Availability
Monday – Friday, 8:00am-4:30pm
IT’s Role
Arranged per application with a Service Level Agreement (SLA) or service request.
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
Charge for this Service
No charge