How to Access/Request this Service
Microsoft eLearning:
Registration codes and access to a complete course list.
Log in to Microsoft eLearning to access your course at any time. Faculty and staff members use a Windows Live account. If you do not have a Windows Live account, create one at Microsoft. Students use your Catamount email address and password to login.
HR Training:
Training and Development
Certified Online Instructor Course:
Contact the Coulter Faculty Commons for assistance. Registration will be confirmed
and a staff member will contact you on how to get started.
Podcasts for Students:
Go to http://itunes.wcu.edu/ and follow the links to the Student Computing Podcasts.
Service Description
Information Technology offers a variety of online training options for WCU faculty, staff, and students.
Microsoft eLearning - allows you to improve software skills with self-paced, interactive, and engaging online training available anytime, anywhere.
This site is designed to help you access and take advantage of all the Microsoft E-Learning courses available to you by Western Carolina University:
- Microsoft Office 2010 Suite, all levels
- Microsoft Office 2007 Suite, all levels
- Microsoft Project 2010 Titles
- Sharepoint 2010 Titles
- Visio 2010 Titles
HR Training and Development - Topics include FERPA, Security Awareness, New Faculty Orientation
The Sandbox - Video and Text Tutorials for Digital Media and Teaching Technology
The WCU Technology Commons Channel on YouTube
Requirements/Limitations
Microsoft eLearning: Internet connection, Microsoft Internet Explorer 6.0 or higher, Windows Live ID
HR Training: Internet connection, Microsoft Office, RealPlayer
Podcasts for Students: Internet connection, iTunes software
The WCU Technology Commons Channel on YouTube: Internet connection
Eligibility
Microsoft eLearning: Students, faculty, staff
HR Training: Faculty, staff, and student workers both workstudy and non-workstudy
Podcasts for Students: Designed for students, but available to everyone
The WCU Technology Commons Channel on YouTube: Designed for students, but available to everyone
Service Availability
Microsoft eLearning: available at all times
HR Training: available at all times
Podcasts for Students: available at all times
The WCU Technology Commons Channel on YouTube: available at all times
IT’s Role
Offer training on a variety of tools and services.
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
Coulter Faculty Commons
Hours of Operation: Monday-Friday, 8am-5pm, Closed weekends and University Holidays
Call: 227-7196
Charge for this service
No charge