How to Access/Request this Service

Microsoft eLearning:
Registration codes and access to a complete course list.

Log in to Microsoft eLearning to access your course at any time.  Faculty and staff members use a Windows Live account.  If you do not have a Windows Live account, create one at Microsoft. Students use your Catamount email address and password to login.

HR Training: 
Training and Development

Certified Online Instructor Course:
Contact the Coulter Faculty Commons for assistance. Registration will be confirmed and a staff member will contact you on how to get started.

Podcasts for Students: 
Go to and follow the links to the Student Computing Podcasts.

>> More Services from Information Technology

Online Training

Service Description

Information Technology offers a variety of online training options for WCU faculty, staff, and students.

Microsoft eLearning - allows you to improve software skills with self-paced, interactive, and engaging online training available anytime, anywhere.

This site is designed to help you access and take advantage of all the Microsoft E-Learning courses available to you by Western Carolina University: 

  • Microsoft Office 2013 Suite, all levels
  • Microsoft Office 2010 Suite, all levels 
  • Microsoft Project Titles
  • Sharepoint Titles
  • Visio Titles

HR Training and Development - Topics include FERPA, Security Awareness, New Faculty Orientation

The Sandbox - Video and Text Tutorials for Digital Media and Teaching Technology

The WCU Technology Commons Channel on YouTube

Podcasts for Students


Microsoft eLearning: Internet connection, Microsoft Internet Explorer 6.0 or higher, Windows Live ID

HR Training:  Internet connection, Microsoft Office, RealPlayer

Podcasts for Students: Internet connection, iTunes software

The WCU Technology Commons Channel on YouTube:  Internet connection


Microsoft eLearning: Students, faculty, staff

HR Training:  Faculty, staff, and student workers both workstudy and non-workstudy

Podcasts for Students: Designed for students, but available to everyone

The WCU Technology Commons Channel on YouTube:  Designed for students, but available to everyone

Service Availability

Microsoft eLearning:  available at all times

HR Training: available at all times

Podcasts for Students: available at all times

The WCU Technology Commons Channel on YouTube:  available at all times

IT’s Role

Offer training on a variety of tools and services.


Contact the IT Help Desk
Monday-Friday, 7:30 a.m. - 6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
Log in: Online Help Desk/IT Self-Service <
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
username – wcu\Catamount account username
password – your PIN or password

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

Coulter Faculty Commons
Hours of Operation: Monday-Friday, 8am-5pm, Closed weekends and University Holidays
Call: 227-7196

Charge for this service

No charge


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