How to Access/Request this Service
Coulter Faculty Commons
On the first floor of Hunter Library
http://sandbox.wcu.edu
828-227-7196
Technology Commons
On the Ground Floor of Hunter Library
828-227-7487 or ithelp@wcu.edu
Service Description
We have office hours on specific topics, and walk-in service for specific needs, for instruction, software and/or hardware.
The Coulter Faculty Commons offers support for faculty and staff.
The Technology Commons offers support for students.
Requirements/Limitations
On campus
Eligibility
Faculty, staff, students
Service Availability
Coulter Faculty Commons - Faculty, staff and students - Monday-Friday, 8 a.m.-5 p.m
Technology Commons - All WCU students - During computer lab hours, or by appointment for one-on-one consultation
IT’s Role
Offer training on a variety of tools and services.
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
Coulter Faculty Commons
Hours of Operation: Monday-Friday, 8am-5pm, Closed weekends and University Holidays
Call: 227-7196
Charge for this Service
No charge