How to Access/Request this Service
Submit a service request to the Help Desk.
Service Description
System administrators and engineers at Western Carolina University are responsible for maintaining backups of priority servers. Example requests include:
• Restoring specific files that have been lost since the last backup.
• Restoring servers that have suffered from catastrophic failure
Requirements/Limitations
Limited to specific servers and data, supported by the IT Division, that is currently being backed up. Request for recovery must be made before the retention time of the data has expired (typically one month).
Eligibility
WCU faculty and staff
Service Availability
Available during regular business hours, Monday –Friday, 8AM – 5PM.
IT’s Role
Maintain backups for priority systems and provide recovery in the event that it is required.
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
Charge for this Service
No charge