How to Access/Request this Service
Submit a service request to the Help Desk.
Service Description
System administrators and engineers at Western Carolina University are able to perform research and provide guidance regarding the implementation or improvement of the server architecture for planned or supported applications:
• Research best approach for server architecture needed for an application during
the planning phase.
• Research new technology that may provide a solution to a service request.
• Determine feasibility of making changes to the environment for a currently-supported
application
Requirements/Limitations
Limited by availability of resources and project priorities.
Eligibility
WCU faculty and staff
Service Availability
Available during regular business hours, Monday –Friday, 8AM – 5PM.
IT’s Role
Perform analysis or research specifically related to the setup of server(s) currently supported by, or intended to be supported by, the IT Division. Perform analysis or research specifically related to the implantation of new technology, intended to be supported by the IT Division.
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
Charge for this Service
No charge