How to Access/Request this Service
Submit a service request to the Help Desk.
Service Description
System administrators and engineers at Western Carolina University are responsible for monitoring, investigating, and correcting issues related to supported server applications. Example requests include:
• Restarting supported applications that have become unresponsive.
• Troubleshooting errors in supported applications.
• Notifying application owners of issues related to their service
Requirements/Limitations
Limited to server applications supported by the IT Division.
Eligibility
WCU faculty and staff
Service Availability
Available during regular business hours, Monday –Friday, 8AM – 5PM.
IT’s Role
Perform tasks needed to investigate and correct issues related to one of the server applications supported by the IT Division. IT may assess the risk of making specific changes and require mitigation or deferral in some instances.
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
Charge for this Service
No charge