How to Access/Request this Service
Faculty and staff are assigned to a department and receive storage as part of their hiring process.
Requests for additional group folders may be made through the IT Help Desk.
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Service Description
We provide data storage and backup services to meet departmental data storage needs. This service includes user rights management and remote access. This service is sometimes referred to as Mercury or the H Drive.
1 GB per person
5 GB per department
Requirements/Limitations
On campus or through the Virtual Private Network (VPN)
Eligibility
Faculty and staff
Service Availability
Available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.
IT’s Role
Maintain the server, user rights management, backup recovery
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
Charge for this Service
No charge for current levels of space.
We may need to charge for extra allotments of space, depending upon the size of the
request.