How to Access/Request this Service
Place a request through the IT Help Desk. Projects and special requests must go through the IT Governance process for approval and prioritization.
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Service Description
We provide support for departmental or specialty applications, support details, levels, and availability determined by service level agreements (SLAs).
Examples include: CatCard, Cbord, PolicePak, AppWorx, Ticketrak, Titanium, web-based applications created at WCU (motorpool request, facilities maintenance request, etc.).
Requirements/Limitations
Per SLA
Eligibility
Faculty and staff
Service Availability
Per SLA
IT’s Role
Negotiated on a case by case basis.
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
Charge for this Service
Per SLA