How to Access/Request this Service
Contact the IT Help Desk to arrange a consultation.
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Service Description
We offer a range of application and server hosting options. Contact us before purchasing a solution that requires hosting.
From University Policy 67: Offices wanting to purchase and implement local server-based systems must develop a Service Level of Agreement (SLA) with the Information Technology Division that specifies the responsibilities of both parties in the implementation and maintenance of the system. The SLA must be signed by both the appropriate Dean or Vice Chancellor and the Chief Information Officer.
Requirements/Limitations
Standard Microsoft-based hosting services, including Windows, IIS, SQL, Active Directory authentication.
Eligibility
Departments or administrative offices
Service Availability
Consultation available Monday through Friday, 8-5, by appointment.
Hosting service availability dependent on the SLA arranged.
IT’s Role
Consultation, server environment, physical security, network security (firewall) installation of application, support per SLA
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
Charge for this Service
No charge