How to Access/Request this Service
WCU-owned computers: Symantec Endpoint Protection is automatically installed. If you have a machine that does not have Symantec Endpoint Protection installed, please contact the IT Help Desk to request installation.
Students: Download Avira Antivirus.
Faculty and Staff personal computers: Download Symantec Endpoint Protection.
Western Carolina University recommends that all students have an antivirus and malware scanner active on their personal computers. This helps ensure system and network security.
Antivirus tools are provided to all enrolled students as well as faculty and staff for home use. The tools will monitor your computer and alert you to any viruses found.
Antivirus tools are offered to the WCU community in a variety of ways:
Faculty and staff, WCU-owned computers: Symantec Endpoint Protection is installed on university-owned computers attached to the WCU domain. This covers the majority of faculty and staff computers. This version is automatically updated with the latest virus information.
Students, personal computers: Avira Antivirus can be downloaded to computers owned by currently-enrolled students. This version is automatically updated by Avira with the latest virus information.
Faculty and staff, personal computers: Symantec Endpoint Protection can be downloaded to personal computers. This version is not automatically updated with the latest virus information. You can manually configure it to receive updates via Symantec’s LiveUpdate server as often as you would like.
Faculty, staff, students
Avira Antivirus is available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.
Symantec Endpoint Protection is available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.
Downloads are available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.
Installation appointments are available Monday-Friday, 8-5.
Keep server running, make sure updates are in place, push any updates to appropriate clients.
Install on WCU-owned abd Student-owned computers.
Assist with any questions and/or problems regarding download and installation.
Virus/Malware remediation on WCU-owned computers and student computers.
Contact the IT Help Desk
Monday-Friday, 7:30 a.m. - 6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
Log in: Online Help Desk/IT Self-Service <http://help.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
Charge for this Service