How to Access/Request this Service
Available in every campus building.
Service Description
Networking will install an Ethernet cable from the patch panel to an existing port on the switch.
Requirements/Limitations
If their are no available ports on the switch, then a new switch may need to be purchased.
Data network security policies detailed in University Policy 95: Data Network Security and Access Control.
Eligibility
Faculty, Staff and StudentsService Availability
Available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.
IT’s Role
Maintain the infrastructure, provide service availability, troubleshoot and support.
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
More Information
University Policy 95: Data Network Security and Access Control
University Policy 52: Use of Computers and Data Communications
University Policy 49: Planning, Installation, and Maintenance of Data and Video Networks
Charge for this Service
No charge