How to Access/Request this Service

Plug into a network port, available in every campus building.


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Network and Internet Access - Wired

Service Description

Access to the Internet and networked campus resources, via a wired network.

Specs:

  • 10/100 Mbps per second
  • DHCP address assignment
  • Static IP address assignment available for specific business needs

Requirements/Limitations

On campus, available wired port.

Data network security policies detailed in University Policy 95: Data Network Security and Access Control.

Eligibility

Faculty, staff, students

Service Availability

Available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.

IT’s Role

Maintain infrastructure, provide service availability, troubleshoot and support

The Student Computing team repairs connections in student residence halls.

Support

Contact the IT Help Desk
Monday-Friday, 7:30 a.m.-6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://help.wcu.edu/
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password

 

Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library

For More Information

University Policy 52 – Use of Computers and Data Communications

University Policy 95 – Data Network Security and Access Control

University Policy 49 – Planning, Installation, and Maintenance of Data and Video Networks

Charge for this Service

No charge for access.

Charges may apply for wiring and network electronics involved in adding additional network access points. Please contact us for details.

 

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