How to Access/Request this Service
Plug into a network port, available in every campus building.
Service Description
Access to the Internet and networked campus resources, via a wired network.
Specs:
- 10/100 Mbps per second
- DHCP address assignment
- Static IP address assignment available for specific business needs
Requirements/Limitations
On campus, available wired port.
Data network security policies detailed in University Policy 95: Data Network Security and Access Control.
Eligibility
Faculty, staff, students
Service Availability
Available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.
IT’s Role
Maintain infrastructure, provide service availability, troubleshoot and support
The Student Computing team repairs connections in student residence halls.
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
For More Information
University Policy 52 – Use of Computers and Data Communications
University Policy 95 – Data Network Security and Access Control
University Policy 49 – Planning, Installation, and Maintenance of Data and Video Networks
Charge for this Service
No charge for access.
Charges may apply for wiring and network electronics involved in adding additional network access points. Please contact us for details.