Information Technology Services

TEACHING, LEARNING & RESEARCH

 

DoIT supports a variety of services to faculty and students to further the University's academic and research missions, including classroom support, learning management, and research support.

 

Classrooms and Labs Media Support
E-Classroom and Demo Classroom Support Digital Signage
E-Conference Room Technology Support ITV Teleconferencing and Video Conferencing
Laptop Cart Support Presentation / Conference & Event Support
Open Access Computer Labs Video Copying and Transferring Services
   
   
Learning Management Research
Academic Integrity Resources Faculty Presentation Support
Blackboard Support GIS Support
Digital Media Support Research Design Support
eBriefcase Research Software Support
Instructional Design

Scholarship Technology Consultation

Scantron Support Survey Tool Support
Student Feedback Forms  

  


  

SERVICES & SUPPORT

These offerings provide desktop services ranging from computer repair to training.

 

 

Hardware Software
Computer Repair Computer Setup During Student Orientation
Equipment Checkout Copyright Infringement Remediation
Institutional Computer Purchases Software Access and Support
Management of IT Assets Software Licensing
Reimage of WCU-owned Computers Systems and Application Advisory Services /SLAs
Student and Personal Computer Purchases  
Surplus of IT Assets  
  Request to Start a New IT Project
   
Printing Training
PAW Print  

  


  

ACCOUNTS, IDENTITY & SECURITY

 These services provide the University with ways of uniquely identifying members of the University and methods for controlling access to services using passwords and group restrictions.  Additionally, DoIT operates a central IT Security Office to protect the University's networks and machines from malicious computer attacks and network harassment.

 

WCU Accounts Security
Accounts for Guests to Access Administrative Resources Application Authentication Services
Password Management Physical Computer Security
WCU 92x Account Schlage Electronic Door Access
WCU Account / Catamount Account Virus and Spyware Monitoring and Removal
Banner  
My Cat  

  


  

BUSINESS SYSTEMS

DoIT provides professional services dedicated to operational support, augmentation and integration of university business systems, such as Banner, MyCat, auxiliaries and the data warehouse. Services range from performing systems analysis to advanced report writing to development of integrated components. Requests for business system support fall into one of the categories listed below.

 

 

 

 

Analysis or Research Change or Enhancement
Defect or Issue Identity and Access Management
Maintenance or Upgrade New Development

 


 

  

EMAIL & COLLABORATION TOOLS

DoIT provides a number of ways for members of the University to collaborate with each other, ranging from email to conferencing to calendaring.

 

  

GoToMeeting Campus Events Web Calendar (R25/25 Live
E-mail E-mail via Mobile Communication Devices

  


  

 

NETWORK, INTERNET & PHONE SERVICES

University members can leverage these services for mobility, phone and network connections, both on-campus and off-campus.

 

  

IP Management Network Access
Domain Name System (DNS) Bandwidth Management
Dynamic Host Configuration Protocol (DHCP) Load Balancing
IP Address Management Network and Internet Access - Wired
  Network and Internet Access - Wireless
  Wired Port Activation
  Wireless Access for Guests
   
Network Security Phone Services
Firewall Phone Services
Blue Coat Proxy  
Virtual Private Network (VPN)  

    


 

 

 

 

 

WEB

DoIT provides services dedicated to creating, developing and supporting the WCU.edu website. Services range from creating PAWS and CLAWS accounts, intranet sites for committees and new websites to reworking existing websites, adding features to websites and providing training for WCU's content management system. Requests for web support fall into one of the categories listed below.

  

Web Application Support
Web Development and Consultation
Web Hosting and Publishing

 


  

 

SERVERS & STORAGE

DoIT hosts several servers for various academic and administrative functions. Regular maintenance and monitoring is included in standard hosting, so requests for this major service are limited to file or server recovery, changes to the configuration of a server or application, server application upgrades, and general troubleshooting related to server performance.

 

Application Maintenance Application Performance
Consultation Data Storage
Recovery Server Configuration
 

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