Service Description
The Division of Information Technology (DoIT) will pickup IT assets and deliver them to the Facilities Management Warehouse for disposal. Data on any hard drive picked up for surplus will be destroyed by DoIT staff through one of two methods; (1) degaussing to render the drive unusable or (2) DBAN using three of the seven passes specified by the Department of Defense to wipe the hard drive.
Requirements/Limitations
University assets DoIT is responsible for picking up:
- Computers - laptops, tablets, desktops
- Monitors
- Network printers
- Servers - enterprise level and Snap
- Enterprise level networking - switches, routers, wireless APs
- Smart Boards
- Data projectors installed in classrooms
- All technology assets purchased by DoIT
Eligibility
Faculty, Staff
Service Availability
Web tools are available 24/7. Personal assistance is available by appointment, Monday-Friday, 8am-5pm.
IT’s Role
Supporting the Controller’s office in managing IT assets and following the inventory and control policy they define.
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
Charge for this Service
No charge