How to Access/Request this Service
Service Description
IT Governance Staff collects information about the project request to create documentation to present to the governance committees for approval and prioritization.
Requirements/Limitations
- Work requiring more than 24 hours (3 working days) of IT time
- Cost > $5000 (project cost adjustments > 25% must be reviewed by appropriate technology committee)
- Work/impact broader than one campus department or equivalent unit
- Requires coordination across IT - Involves standing up new technology or expanding functionality of an existing technology solution
Eligibility
Faculty, Staff
Service Availability
Monday-Friday, 8am-5pm.
IT’s Role
Collect pertinent information about project request so committees can approve and prioritize effectively. This information takes the form of a project proposal summary and Total Cost of Ownership (TCO).
Support
Contact Anna T. McFadden, Director of Academic Engagement and IT Governance at amcfadden@wcu.edu or 227-2411.
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
More Information
IT Governance and Prioritization
Charge for this Service
No charge