IT Governance Staff collects information about the project request to create documentation to present to the governance committees for approval and prioritization.
- Work requiring more than 24 hours (3 working days) of IT time
- Cost > $5000 (project cost adjustments > 25% must be reviewed by appropriate technology committee)
- Work/impact broader than one campus department or equivalent unit
- Requires coordination across IT - Involves standing up new technology or expanding functionality of an existing technology solution
Collect pertinent information about project request so committees can approve and prioritize effectively. This information takes the form of a project proposal summary and Total Cost of Ownership (TCO).
Contact the department of Academic Engagement and IT Governance via the Help Desk, or you may contact Neil Calvert, AEITG Project Intake analyst, at email@example.com or 227-2768 with any questions or to start a project.
Contact the IT Help Desk
Monday-Friday, 7:30 a.m. - 6:30 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
Log in: Online Help Desk/IT Self-Service <http://help.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
Charge for this Service