How to Access/Request this Service
Forsyth 313
Technology Commons
Moore 202
Service Description
We manage and operate two open access computer labs for Western Carolina University students to use to assist them with the completion of class assignments. All computer workstations are networked and provide access to various university network resources, as well as the internet. Standard software is available on all lab computers.
Locations:
- Forsyth 313
- Technology Commons
Eligibility
Currently enrolled and prospective Students. The Open Access Student Computer Labs are maintained and supported by Student Technology fees, which are included with each student's tuition. Consequently, faculty and staff ARE NOT ALLOWED to use the computers in any of the Open Access Labs.
Service Availability
IT’s Role
We provide support for all aspects of the Open Access Computer Labs.
Support
The lab at the Technology Commons is staffed with trained Student Technology Assistants to aid students in the use of the computer workstations.
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
For More Information
Charge for this Service
No charge