How to Access/Request this Service
Terms of Service and Registration
These forms may be submitted to the Division of Information Technology in CAMP 106 via campus mail.
If you have any questions, please contact the IT Help Desk.
Service Description
Mobile Communication Devices (MCDs) are cell phones (including cell phones with two-way communication capability), Blackberries and other PDAs (Personal Digital Assistants), pagers, wireless cards, and any other mobile communication devices.
At WCU, there are two ways to access to university data/email via Mobile Communication Devices:
Pull - Go to http://email.wcu.edu/ on your MCD for FREE
- E-mail messages are accessed via a mobile web browser. This is also known as web mail, accessible at http://email.wcu.edu/.
- This delivery method is recommended for security reasons.
- Requires a device with a good web browser.
- Device is not required to be registered.
- Subject to Electronic Mail Policy 93.
- Not subject to Mobile Communication Device (MCD) Policy.
Push - Register for a tier of service at a COST
- E-mail messages are delivered (“pushed”) automatically to the MCD. Messages are viewed in an application on the MCD.
- This delivery method is recommended for employees that have a business need to frequently access university data/e-mail.
- Device is required to be registered.
- Subject to Electronic Mail Policy 93.
- Subject to Mobile Communication Device (MCD) Policy.
There are two delivery options:
Push - Tier 1 – BlackBerry Enterprise Server (BES): All Blackberry devices must use this connection method.
Push - Tier 2 – ActiveSync 4.5: Devices running Microsoft ActiveSync 4.5 or greater can utilize this method. ActiveSync devices will not be able to view attachments.
MCD FAQ
Requirements/Limitations
This applies only to employees having email PUSHED to an MCD which they personally own and which is configured to automatically receive WCU mail messages or other university data.
Any employee can use http://email.wcu.edu/ to PULL their email via a mobile web browser, for free, without using the MCD service.
Eligibility
University employee.
Department head or their designee will decide your eligibility for a MCD allowance. More information on MCD allowances.
Service Availability
Available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.
IT’s Role
Create accounts, provide users with connection settings, provide best-effort support
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
For More Information
Mobile Communication Policy - University Policy 68
MCD Procedures and Employee Allowance Information
Forms
Charge for this Service
Reminder - Any employee can use http://email.wcu.edu/ to PULL their email/data via a mobile web browser, for free, without using the MCD service.
The costs below apply only to employees having email/data PUSHED to an MCD which they personally own and which is configured to automatically receive WCU mail messages or other university data.
|
|
Items |
Cost |
|
Tier 1 (Blackberry) |
|
|
|
|
Original Device Setup Fee |
$35 |
|
|
Reconnection/Replacement Setup Fee |
$35 |
|
Tier 2 (ActiveSync) |
|
|
|
|
Original Device Setup Fee |
$35 |
|
|
Reconnection/Replacement Setup Fee |
$35 |
Failure to pay setup fees within 30 days will result in registered devices to be disconnected. In order to setup a disconnected device, setup fees will be applied.
University employee.Department head or their designee will decide your eligibility for a MCD allowance. More information on MCD allowances.Available 24 hours a day, 7 days a week, with the exception of scheduled maintenance.Create accounts, provide users with connection settings, provide best-effort supportContact the IT Help DeskMonday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library