How to Access/Request this Service
Submit a service request to the Help Desk. If the request meets project criteria, the ticket will be closed and the request will be forwarded to IT Governance.
Service Description
Application developers or analysts or database administrators at Western Carolina University are able to develop new features – reports, online forms, scheduled jobs, data feeds, workflows, etc. – related to supported business systems. Example requests include:
• Create a new report for employee salary comparisons
• Add a letter or invoice to the electronic document management system
• Create a job for the mass update of student attributes
Requirements/Limitations
Limited to business systems supported by the IT Division.
Eligibility
WCU faculty and staff
Service Availability
Available during regular business hours, Monday –Friday, 8AM – 5PM.
IT’s Role
Analyze requirements for a new feature related to one of the business systems supported by the IT Division, and develop an appropriate solution to meet the need. IT may assess any risks involved and require mitigation or deferral in some instances.
Support
Contact the IT Help Desk
Monday-Friday, 8 a.m.-5 p.m.
Closed weekends and university holidays
Call: 227-7487 or 866-928-7487 (toll free)
E-mail: ithelp@wcu.edu
Log in: Online Help Desk/IT Self-Service <http://ithelp.wcu.edu/>
Faculty and Staff
username – wcu\WCU account username
password – WCU account password
Students
username – wcu\Catamount account username
password – your PIN or password
Visit the Technology Commons
On the ground floor of Hunter Library
For walk-up technology assistance for faculty, staff and students
We’re open the same hours as Hunter Library
Charge for this Service
No charge